Merchant Operations Intern - Fiat Ramp & Payments

OSL; Malaysia; Remote; MYR 60,000 - 90,000; Full time

Job summary

OSL is building a global B2B payments network leveraging stablecoins to enable faster cross-border settlements. The role sits in Merchant Operations, focusing on onboarding, lifecycle support, data-driven optimization, and cross-functional collaboration with Product, Engineering, Risk and Compliance teams.

The candidate will work with global fiat ramp and Web3 merchants, exploring end-to-end payment lifecycles, testing, and continuous product improvements in a fast-paced environment.

Qualifications

• Must be based overseas and able to work across time zones.
• Fluent in English and Mandarin; able to use both as working languages.
• Strong analytical and logical thinking with attention to detail.
• Data-sensitive and comfortable working with transaction data and metrics.
• Interest in payments, Web3 and stablecoin-based services; fintech background helpful.
• Comfortable collaborating with cross-functional teams in a fast-paced environment.

Responsibilities

• Support onboarding and integration workflows for global fiat ramp and Web3 payment services.
• Analyze payment funnel data and optimize routes, pricing rules, and configurations.
• Assist with testing, troubleshooting, and issue resolution across product, engineering, risk and compliance.
• Gather merchant/user feedback to identify UX friction points for product improvements.

Skills

English fluency

Mandarin

Analytical thinking

Data analysis

Job description

We are building a global B2B payment network that leverages stablecoins to make cross-border payments faster, more efficient and accessible.

As part of the Merchant Operations team, you will support the onboarding and day-to-day operations of global fiat ramp and Web3 payment merchants. You will gain hands-on exposure to the full payment lifecycle, from merchant integration and KYC verification through transaction routing, conversion optimization and settlement.

This is an opportunity to develop practical experience across payments, data analysis, merchant operations and Web3, while working closely with Product, Engineering, Risk and Compliance teams.

Key Responsibilities

• Support merchant onboarding and integration workflows for global fiat ramp and Web3 payment services.
• Assist with merchant configurations, including pricing rules and routing policies, and develop an understanding of the end-to-end payment lifecycle.
• Support integration testing and ongoing maintenance of merchant and user experiences.

Data Analysis & Conversion Optimization

• Extract and organize transaction data to monitor key metrics such as Success Rate and Conversion Rate.
• Support payment funnel analysis to identify transaction drop-off points and opportunities for improvement.
• Work with the team to optimize payment channels, routing and configurations based on data insights.

Operational Diagnostics & Troubleshooting

• Assist with investigating transaction failures, API parameter issues and other payment flow blockers.
• Conduct initial root-cause analysis and coordinate with Product, Engineering, Risk and Compliance teams to support issue resolution.

Testing & Product Optimization

• Participate in end-to-end testing of payment flows across different transaction scenarios.
• Gather merchant and user feedback to identify UX friction points and support continuous product improvements.

Requirements

• Must be based overseas.
• Fluent in English and Mandarin, with the ability to use both as working languages.
• Strong analytical and logical thinking skills, with good attention to detail.
• Data-sensitive and comfortable working with transaction data and operational metrics.
• Strong learning agility and willingness to develop expertise in payments, Web3 and stablecoin-based services.
• Passionate about cross-border payments, Web3 or fintech, with an interest in understanding the full payment lifecycle.
• Comfortable working in a fast-paced, collaborative environment and coordinating with cross-functional teams.

Vision & Mission

OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network.

OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion.

As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment. We welcome builders who are passionate about crypto, payments and technology to join us in shaping compliant, global payment infrastructure.