Merchant Acquisition Manager

GrabTaxi Holdings Pte. Ltd.; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

Flexible working hours

Job summary

Grab is seeking a seasoned Business Development professional to lead merchant acquisition for GrabMart in Malaysia. You will identify new retail partners, build relationships with decision-makers, and negotiate agreements to expand the GrabMart network.

You will collaborate with KAM, Marketing, Product, and Operations, manage a deals pipeline, analyze market trends, and drive monthly and quarterly targets for new signings and GMV growth.

Qualifications

• 5+ years in business development, sales, or partnerships with a focus on merchant acquisition.
• Proven track record of meeting or exceeding acquisition targets.
• Strong understanding of omni-commerce and offline retail operations.
• Willingness to travel to meet with potential merchants.

Responsibilities

• Develop and execute strategies to acquire new merchants for GrabMart, including identifying new opportunities and negotiating commercial agreements.
• Manage a pipeline of prospective retail partners and ensure consistent follow-up to hit targets.
• Collaborate with KAM, Marketing, Product, and Operations to unify merchant acquisition and onboarding.
• Analyze retail trends and competitor activity to refine acquisition strategies.
• Meet or exceed monthly and quarterly targets across new signings and GMV contribution.

Skills

Merchant acquisition

Sales

CRM (Salesforce)

Negotiation

Cross-functional collaboration

Tools

Salesforce

Excel / data tools

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

• The GrabMart Merchant Acquisition team owns the full merchant journey. This journey includes shaping acquisition strategy and curating the right assortment, as well as setting pricing, designing promotions, and driving partner success across our on-demand retail and groceries platform.
• We work closely with Marketing, Operations, Product, and Regional teams to deliver standout selection, smart pricing, and best-in-class experiences for our users.
• In this role, you'll partner closely with Key Account Managers and Partner Operations. You'll bring strategic retail partners on board, including supermarkets, convenience chains, speciality, lifestyle, and FMCG brands. You'll ensure a seamless onboarding experience together with the KAM team.

The Critical Tasks You Will Perform

• Develop and execute strategies to acquire new merchants for GrabMart, including identifying new business opportunities, building relationships with key decision-makers, and negotiating commercial agreements.
• Manage a pipeline of prospective retail partners, tracking progress and ensuring consistent follow-up to hit acquisition targets.
• Collaborate with cross-functional teams — including Key Account Management, Marketing, Product, and Operations — to ensure a cohesive approach to merchant acquisition and onboarding.
• Analyze retail and quick-commerce trends, competitor activity, and category developments to identify opportunities and refine acquisition strategies.
• Meet or exceed monthly and quarterly targets across new merchant signings, category coverage, and GMV contribution — reporting on progress and adjusting strategies as needed.

What Essential Skills You Will Need

• 5+ years of experience in business development, sales, or a related field, with a focus on merchant acquisition or partnerships.
• Proven track record of consistently meeting or exceeding acquisition targets.
• Strong understanding of the omni-commerce industry, including market trends, competitor activity, and offline retail operations.
• Ability to travel to meet with potential merchants.
• Proficiency in CRM software, such as Salesforce, and experience with data analysis and reporting tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.