Merchant Growth Lead

Grab; Johor Bahru; On-site; MYR 90,000 - 140,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab in Johor Bahru is seeking a growth-focused leader to own regional growth programs and drive merchant acquisition. You will lead a sales team, design incentives, and manage channels to hit regional targets.

The role requires 5+ years in sales leadership, fluency in English and Bahasa Malaysia, and a Bachelor's degree. Expect a fast-paced, hands-on environment with cross-department collaboration and a strong emphasis on market insight.

Qualifications

• Must be locally based in Johor Bahru.
• Bachelor's Degree (any).
• Fluent in written and spoken English and Bahasa Malaysia.
• Minimum 5 years experience with prior sales team leadership.
• Visionary, up-to-date with industry trends and responsive to market changes.
• A team player who loves talking to people and driving excitement.

Responsibilities

• Develop and implement growth programs for the Johor region.
• Lead the sales team and design incentive structures.
• Oversee merchant acquisition channels and pipeline management.
• Collaborate cross-departmentally to achieve regional targets.
• Monitor budgets and report performance to stay ahead of targets.
• Stay informed about industry trends and competitive activity.

Skills

Fluent English

Bahasa Malaysia

Sales leadership

5+ years experience

Team player

Industry trends awareness

Education

Bachelor's degree

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• The Southern team is dedicated to fostering sustainable business growth and creating meaningful impact. As part of the Southern Region Commercial team, you will collaborate with other departments and work together to achieve shared goals. We are looking for a growth expert who can lead a team and work cross-departmentally to drive successful outcomes.

Get to Know the Role

• Take full ownership of identifying, refining, and implementing business growth programs, working with growth teams to improve performance, refine operations, and lead regional expansion, while using market insights and data-driven strategies to achieve sustainable and impactful growth.
• You will report into the OC Growth & Commercial Manager be based in Johor Bahru, working onsite.

The Day-to-day Activities

• Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
• Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
• Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
• Leading: You will lead the sales team, focusing on designing incentive structures and overseeing payout processes.
• Be Ahead of the curve: You will stay informed about the industry situation along with competitor activity as part of feedback and learning.
• Budget Management: You will oversee the budget for the region, ensuring allocation and spending achieve required effectiveness and achieving regional targets.
• Reporting and Performance Management: You will organize regular check-ins and reporting for the sales performance to ensure we stay ahead of our target and having a healthy sales run rate.
• Have fun, and get creative!

Qualifications

What Essential Skills You Will Need

• Must be locally based in Johor Bahru
• Bachelor's Degree (any)
• Fluent in written and spoken English and Bahasa Malaysia
• Years of experience: at least 5 years and above (Previous sales team leader experience is a necessary)
• Visionary, stay up to date with industry trends, and can respond to market changes quickly
• A team player – you love talking to people and getting them excited

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.