Merchandising & Perfect Store Lead

Abbott; Petaling Jaya; On-site; MYR 72,000 - 110,000; Full time

Job summary

Abbott Damansara Uptown is seeking a Merchandising & Perfect Store Lead to drive end-to-end merchandising in offline channels, improving in-store availability and compliance through data-led insights.

You will manage planograms, audits, field teams, and cross-functional partnerships, translating field results into actionable business decisions using Power BI dashboards and structured updates.

Qualifications

• Minimum 3-5 years of work experience. Relevant work experience/industry is an advantage.
• Proficiency in using Microsoft Excel, PowerPoint, Word.
• Data-driven mindset with the ability to analyze performance metrics and derive actionable insights.
• Strong project management skills with the ability to multitask and meet deadlines.
• Excellent presentation, negotiation, communication, and relationship-building skills.
• Strong command of the English language, both written & spoken.

Responsibilities

• Lead merchandising operations and field execution across all offline channels; own core execution KPIs including OOS, MSL, display compliance, call compliance, planogram, POSM & pricing compliance.
• Own end-to-end Perfect Store program, including audit framework, store universe, monthly performance review, score analysis, root-cause identification and closure of corrective actions.
• Manage merchandising agencies and field force performance covering manpower planning, recruitment support, territory coverage, journey planning, productivity, reporting accuracy and SLA delivery.
• Partner with KAM and relevant stakeholders to resolve availability and execution gaps, clarify ownership and drive corrective action at account and store level.
• Lead planogram changes and vetting code execution, ensuring agreed commercial requirements are accurately translated, validated and consistently implemented in the field.
• Lead urgent field priorities including product recalls, stocks verification, evidence correction and ad-hoc execution checks.
• Ensure field data, photo evidence and reporting are accurate and decision-ready; translate merchandising and Perfect Store results into actionable business insights and structured stakeholder updates.
• Drive continuous improvement of merchandising processes, reporting tools and Power BI-linked dashboards; act as escalation point for field execution issues.
• Lead vetting code execution, ensuring correct implementation, validation and compliance of agreed execution codes / store-level requirements before field deployment and closure.
• Coordinate with relevant stakeholders to clarify code requirements, resolve execution discrepancies and ensure consistent interpretation across field teams.

Skills

Excel

PowerPoint

Word

Data analysis

Project management

Communication

Presentation skills

Negotiation

Stakeholder management

Detail orientation

Job description

Abbott Damansara Uptown is seeking a Merchandising & Perfect Store Lead to drive end-to-end merchandising in offline channels, improving in-store availability and compliance through data-led insights.

You will manage planograms, audits, field teams, and cross-functional partnerships, translating field results into actionable business decisions using Power BI dashboards and structured updates.