Store Excellence & Merchandising Lead

Abbott Laboratories; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Diversity and inclusion

Great place to work recognition

Job summary

Abbott Laboratories in Malaysia is seeking a Merchandising & Perfect Store Lead to drive end-to-end in-store execution across offline channels. The role focuses on improving availability, visibility, compliance, and agency performance through structured governance and data-led insights.

You will manage planograms, audits, and KPI performance, coordinating with KAMs and field teams to close gaps and ensure consistent execution. Strong Excel, Power BI, and English skills are essential.

Qualifications

• Minimum 3-5 years of work experience. Relevant work experience/industry is an advantage.
• Strong command of the English language, both written & spoken.
• Excellent presentation, negotiation and relationship-building skills.

Responsibilities

• Lead merchandising operations and field execution across all offline channels; own core execution KPIs including OOS, MSL, display compliance, call compliance, planogram, POSM & pricing compliance.
• Own end-to-end Perfect Store program, including audit framework, store universe, monthly performance review, score analysis, root-cause identification and closure of corrective actions.
• Manage merchandising agencies and field force performance covering manpower planning, recruitment support, territory coverage, journey planning, productivity, reporting accuracy and SLA delivery.
• Partner with KAM and relevant stakeholders to resolve availability and execution gaps, clarify ownership and drive corrective action at account and store level.
• Lead planogram changes and vetting code execution, ensuring agreed commercial requirements are accurately translated, validated and consistently implemented in the field.
• Lead urgent field priorities including product recalls, stocks verification, evidence correction and ad-hoc execution checks.
• Ensure field data, photo evidence and reporting are accurate and decision-ready; translate merchandising and Perfect Store results into actionable business insights and structured stakeholder updates.
• Drive continuous improvement of merchandising processes, reporting tools and Power BI-linked dashboards; act as escalation point for field execution issues.
• Lead vetting code execution, ensuring correct implementation, validation and compliance of agreed execution codes / store-level requirements before field deployment and closure.
• Coordinate with relevant stakeholders to clarify code requirements, resolve execution discrepancies and ensure consistent interpretation across field teams.

Skills

Data-driven mindset

Project management

Presentation

Negotiation

Communication

Relationship-building

Cross-functional teamwork

Handling pressure

Attention to detail

Tools

Microsoft Excel

PowerPoint

Word

Power BI

Job description

Abbott Laboratories in Malaysia is seeking a Merchandising & Perfect Store Lead to drive end-to-end in-store execution across offline channels. The role focuses on improving availability, visibility, compliance, and agency performance through structured governance and data-led insights.

You will manage planograms, audits, and KPI performance, coordinating with KAMs and field teams to close gaps and ensure consistent execution. Strong Excel, Power BI, and English skills are essential.