Memorable Stay Concierge

Sheraton Hotels & Resorts; Johor Bahru; On-site; MYR 31,248 - 50,220; Full time

Job summary

Sheraton Hotels & Resorts in Johor Bahru invites applications for a Guest Experience Expert. Our role focuses on delivering memorable service, guiding guests throughout their stay, and proactively addressing requests to elevate the guest journey.

You will handle operations support, complete reports, and share local highlights to enrich experiences. Candidates should be ready to be on their feet and maintain professional appearance and communication.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about and do what needs to be done, including processing needs, completing reports, or sharing local highlights.
• Maintaining professional appearance, confidentiality, and adherence to company policies is essential.

Education

High school diploma or G.E.D. equivalent

Job description

Sheraton Hotels & Resorts in Johor Bahru invites applications for a Guest Experience Expert. Our role focuses on delivering memorable service, guiding guests throughout their stay, and proactively addressing requests to elevate the guest journey.

You will handle operations support, complete reports, and share local highlights to enrich experiences. Candidates should be ready to be on their feet and maintain professional appearance and communication.