Guest Experience Expert (Front Office Agent)

Sheraton Hotels & Resorts; Johor Bahru; On-site; MYR 31,248 - 50,220; Full time

Job summary

Sheraton Hotels & Resorts in Johor Bahru invites applications for a Guest Experience Expert. Our role focuses on delivering memorable service, guiding guests throughout their stay, and proactively addressing requests to elevate the guest journey.

You will handle operations support, complete reports, and share local highlights to enrich experiences. Candidates should be ready to be on their feet and maintain professional appearance and communication.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about and do what needs to be done, including processing needs, completing reports, or sharing local highlights.
• Maintaining professional appearance, confidentiality, and adherence to company policies is essential.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number26092922
Job CategoryRooms & Guest Services Operations
Location05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position TypeNon-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.