Membership Operations & Engagement Coordinator

HR Forum Malaysia Sdn. Bhd.; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

HR Forum Malaysia Sdn. Bhd. is seeking a Membership Coordinator to manage membership operations, keep accurate records, and process registrations. You will engage members, support community activities, and coordinate with internal teams on programme participation.

The role involves handling member inquiries, providing information on benefits, training programmes, and events, and preparing membership reports. Collaboration and attention to detail are essential.

Qualifications

• Diploma or degree in Business Administration or equivalent.
• Minimum 2-3 years of experience in administration, customer service, membership management, client coordination, or related fields.
• Experience in professional associations, membership organisations, training providers, or event management is an added advantage.

Responsibilities

• Manage membership administration and maintain accurate member records.
• Coordinate participant registration and verification processes.
• Review and validate participant information, including company and business background.
• Manage and engage members within communities and other communication channels.
• Handle member enquiries and provide information on membership benefits, training programmes, and events.
• Coordinate with internal teams on programme participation and member-related matters.
• Prepare membership reports and maintain databases.
• Support membership events, networking sessions, and engagement activities.
• Perform other duties and responsibilities as assigned by supervisor and Management.

Skills

Administration

Customer Service

Membership Management

Event Coordination

Education

Diploma or Degree in Business Administration or equivalent

Job description

HR Forum Malaysia Sdn. Bhd. is seeking a Membership Coordinator to manage membership operations, keep accurate records, and process registrations. You will engage members, support community activities, and coordinate with internal teams on programme participation.

The role involves handling member inquiries, providing information on benefits, training programmes, and events, and preparing membership reports. Collaboration and attention to detail are essential.