Medical Client Services & Orders Specialist

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a dedicated customer support specialist to manage inquiries from specialists, doctors, GPs, and existing clients across Malaysia. You will handle lab service orders, track orders, and coordinate with laboratory staff to ensure timely delivery and issue resolution.

The role emphasizes accurate record-keeping, professional communication, and proactive problem-solving to maintain high levels of customer satisfaction and repeat business.

Qualifications

• Ability to manage calls and inquiries from healthcare professionals and clients.
• Strong communication and interpersonal skills for professional customer interactions.
• Detail-oriented for accurate logging of queries and orders.

Responsibilities

• Manage incoming calls and inquiries from specialists, doctors in government sector, and existing clients.
• Handle orders from GPs and ensure prompt processing and delivery of services.
• Trace and follow up on existing orders from medical labs, hospitals, and other healthcare institutions.
• Provide high-quality customer service and maintain relationships with clients.
• Act as liaison between healthcare professionals and laboratory staff to ensure smooth communication.
• Accurately log queries, orders, and resolutions in the call center system; update client profiles and history.
• Troubleshoot issues related to test orders, results, or services with internal teams, and suggest process improvements.
• Track KPIs and provide reports on call center activities and customer feedback.

Job description

KPJ Selangor Specialist Hospital is seeking a dedicated customer support specialist to manage inquiries from specialists, doctors, GPs, and existing clients across Malaysia. You will handle lab service orders, track orders, and coordinate with laboratory staff to ensure timely delivery and issue resolution.

The role emphasizes accurate record-keeping, professional communication, and proactive problem-solving to maintain high levels of customer satisfaction and repeat business.