Medical Claims Assessor - Open to MLT / MLS / Fresh Graduate

AIA Shared Services Sdn. Bhd.; Putrajaya; Hybrid; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Extensive medical coverage

EPF contribution

Dental and optical benefits

Membership sponsorship

Hybrid working arrangements

Employee share plan

Job summary

AIA Shared Services Sdn. Bhd. in Malaysia (Putrajaya) is recruiting a Medical Claims Assessor open to MLT/MLS or Fresh Graduates to join our claims team.

You will assess and pay outpatient and inpatient claims for Group Policy Holders, ensuring accuracy and timely communication with providers and brokers. Training will be provided; a 1-day work-from-home option per week is available and the office is located at IOI Tower 1, Putrajaya.

Qualifications

• Strong knowledge of medical terminologies and procedures.
• Fresh graduates welcomed to apply.
• Junior Medical Lab Technologists welcomed; training provided.

Responsibilities

• Assess and pay outpatient and inpatient hospitalisation claims for Group Policy Holders.
• Analyze and verify medical billing information with healthcare providers and brokers.
• Meet quality, turnaround time and productivity benchmarks.
• Assist team on general administration and special tasks as required.

Skills

Communication

Decision-making

Self-motivation

Customer-focused

Education

Biomedical, Biotechnology, Biochemistry, Health Science, Biology, Nutrition, Physiotherapy or related fields

Job description

Medical Claims Assessor - Open to MLT / MLS / Fresh Graduate

Responsible to assess and pay the outpatient and inpatient hospitalization claims for Group Policy Holders as per stipulated requirement and guidelines.

Analyze and verify medical billing information, treatment plan, medication and relevant items ensuring timely clarification with healthcare providers, brokers and other relevant parties.

Meet department and individual quality target, turnaround time and productivity benchmark.

Ensure all special account policy is attended and resolved within the agreed timeline.

Communicate closely with customer service and ensure emails are responded timely.

Assisting team members within the team as and when required.

Assist on general administration and any special allocated tasks as and when required.

Seek to understand rationale with facts for better claims analysis.

Requirements

Education qualification in Biomedical, Biotechnology, Biochemistry, Health Science, Biology, Nutrition, Physiotherapy or related fields

Minimum 2 years working experience in medical claims or medical lab. Fresh graduates are welcomed to apply.

Junior Medical Lab Technologists are welcomed to apply, training will be provided.

Sound knowledge of medical terminologies and procedures

Ability to read and write Mandarin Chinese will be an added advantage but not a mandatory requirement, to review medical documentations that may be in Chinese.

Good communication and decision-making skills

Self-motivated and customer-driven

Sound problem solving skill

Additional Notes

Training will be provided

Our office is located at IOI Tower 1, Putrajaya (located beside IOI City Mall)

1 day work from home arrangement each week

Smart casual attire

This role supports Singapore medical claims. Upon further assessment, you may be considered to support other markets as well where suitable.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• What is your degree CGPA range?

AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.

As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.

AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.

As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.

Perks and benefits Extensive Medical and Hospitalization Coverage Additional Employer EPF Contribution Dental and Optical Benefits Professional Membership Sponsorship Hybrid Working Arrangements Employee Share Purchase Plan