MarTech Platform Ops & Release Specialist

DFI Retail Group; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DFI Retail Group is seeking a detail-oriented L2 Application Support specialist to bolster the Customer Engagement Platform (CEP). You will ensure platform availability, coordinate releases, and manage incidents across regions.

The role requires 2–4 years in enterprise applications, familiarity with SQL, APIs, Postman, and strong analytical skills. Mandarin or Cantonese is preferred for regional stakeholder engagement.

Qualifications

• Bachelor's degree in CS, IS, Eng or related field.
• 2–4 years supporting enterprise applications/MarTech/CRM.
• Experience in L2 application support, incident management, and release coordination.
• Familiarity with SQL, APIs, Postman, and log analysis.
• Strong analytical and stakeholder management skills.
• Understanding of customer journeys, segmentation, and audience logic.
• Proficiency in Mandarin or Cantonese for regional engagement.

Responsibilities

• Support day-to-day CEP platform operations ensuring availability and readiness.
• Coordinate platform releases and deployments; monitor platform health.
• Investigate incidents, perform root cause analysis, and coordinate with vendors.
• Validate fixes and monitor recurring issues to drive improvement.
• Coordinate SIT, UAT readiness, production deployments, and hypercare.
• Support governance, KPIs, risk logs, and change management.
• Validate API and webhook responses during SIT/UAT.

Skills

L2 support

Incident management

Release coordination

SQL

APIs

Postman

Log analysis

Analytical thinking

Stakeholder mgmt

Customer journeys

Mandarin/Cantonese

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline

Tools

Postman

Job description

DFI Retail Group is seeking a detail-oriented L2 Application Support specialist to bolster the Customer Engagement Platform (CEP). You will ensure platform availability, coordinate releases, and manage incidents across regions.

The role requires 2–4 years in enterprise applications, familiarity with SQL, APIs, Postman, and strong analytical skills. Mandarin or Cantonese is preferred for regional stakeholder engagement.