Manufacturing Systems Software Engineer - Data Troubleshooter

Intel Corporation; Kulim; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Intel Corporation in Kulim, Malaysia is seeking a Manufacturing Systems Software Development Engineer to provide operational and technical support for Foundry customers. You will investigate production and data issues and ensure accurate data delivery while coordinating with factory ops, automation, and domain experts to resolve tickets.

The role emphasizes cross-system troubleshooting, root-cause analysis, and continuous improvement of support processes, data quality, and customer experience.

Qualifikationen

• Strong SQL and database querying skills.
• Experience troubleshooting enterprise applications, system integrations, and data flows.
• Understanding of manufacturing data, reporting systems, and data lineage.
• Familiarity with Jira, ServiceNow, or similar ticketing platforms.

Aufgaben

• Own and manage customer support tickets through closure, providing timely updates.
• Review, classify, prioritize, and coordinate resolution of issues and inquiries.
• Perform cross-system troubleshooting and root-cause analysis across manufacturing and data systems.
• Analyze data for discrepancies, trends, and improvement opportunities.
• Coordinate with cross-functional teams to investigate and resolve issues.
• Document troubleshooting guides and knowledge articles for future use.

Kenntnisse

SQL

Database querying

Troubleshooting

Root cause analysis

Cross-functional collaboration

Jira

ServiceNow

Data quality

Tools

Oracle

PostgreSQL

Teradata

Jobbeschreibung

Intel Corporation in Kulim, Malaysia is seeking a Manufacturing Systems Software Development Engineer to provide operational and technical support for Foundry customers. You will investigate production and data issues and ensure accurate data delivery while coordinating with factory ops, automation, and domain experts to resolve tickets.

The role emphasizes cross-system troubleshooting, root-cause analysis, and continuous improvement of support processes, data quality, and customer experience.