Manufacturing IT Systems Analyst – On-site in Penang

SanDisk; Batu Kawan; On-site; MYR 60,000 - 110,000; Full time

Job summary

Sandisk in Malaysia (Penang Batu Kawan) seeks an Associate Business Systems Analyst to provide first-level operational support for manufacturing IT applications, including MES and factory automation, ensuring uninterrupted factory operations on-site.

The role involves incident management, service requests, system monitoring, and collaboration with global IT teams. A bachelor’s degree and 1–3 years in manufacturing IT or operations are preferred; 24x7 shift coverage is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• An equivalent combination of education, technical training, and relevant manufacturing IT support experience may be considered.
• 1–3 years of experience supporting enterprise applications, manufacturing systems, or IT operations; manufacturing environment preferred.

Responsibilities

• Provide first-level operational support for manufacturing IT applications such as MES, factory automation platforms, reporting solutions, and other production-critical systems.
• Diagnose, troubleshoot, and resolve application-related incidents and service requests per SLAs.
• Perform routine application administration: user access, configuration, and operational support tasks.
• Monitor application health, alerts, and dashboards to proactively address issues.
• Support availability and business continuity through timely incident response and resolution.
• Collaborate with Production, Engineering, Planning, Quality, and business users to restore services and minimize impact.

Skills

Analytical thinking

Troubleshooting

Communication

Independent work

Education

Bachelor's degree in IT / CS / IS / Engineering

Equivalent combination of education and training

Tools

MES

Factory Automation Systems

SQL Server

Oracle Database

ServiceNow

Job description

Sandisk in Malaysia (Penang Batu Kawan) seeks an Associate Business Systems Analyst to provide first-level operational support for manufacturing IT applications, including MES and factory automation, ensuring uninterrupted factory operations on-site.

The role involves incident management, service requests, system monitoring, and collaboration with global IT teams. A bachelor’s degree and 1–3 years in manufacturing IT or operations are preferred; 24x7 shift coverage is required.