Mandarin-Speaking Operations Team Lead

Teleperformance; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Teleperformance in Malaysia is seeking an experienced Operations Supervisor to lead a customer service team in a dynamic BPO environment. You will oversee daily operations, drive performance, and ensure top-tier customer satisfaction, working with agents, team leaders and management to achieve goals.

Ideal candidates will have a Bachelor's degree, 2+ years of people management, and strong English and Mandarin communication, plus a strategic, analytical mindset for scalable solutions.

Qualifications

• Bachelor's degree preferred.
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills in English and Mandarin.
• Open only for Local Malaysians.
• Passion for ensuring an excellent user experience.

Responsibilities

• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Skills

People management

Analytical thinking

Creative problem solving

Communication (English & Mandarin)

Strategic thinking

Experience in fast-paced environments

Education

Bachelor's degree

Job description

Teleperformance in Malaysia is seeking an experienced Operations Supervisor to lead a customer service team in a dynamic BPO environment. You will oversee daily operations, drive performance, and ensure top-tier customer satisfaction, working with agents, team leaders and management to achieve goals.

Ideal candidates will have a Bachelor's degree, 2+ years of people management, and strong English and Mandarin communication, plus a strategic, analytical mindset for scalable solutions.