Mandarin-Speaking Call Center Team Lead

Concentrix; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Concentrix in Kuala Lumpur seeks a capable supervisor to oversee a group of call center associates, drive performance, and ensure KPI attainment. The role emphasizes coaching, process adherence, and escalation handling.

Ideal candidates hold a related Bachelor's degree with 2–4 years of relevant experience, are fluent in Mandarin, and demonstrate strong communication, leadership, and multitasking abilities to manage timelines and deliverables.

Qualifications

• Bachelor's degree in related field with 2–4 years of relevant experience preferred.
• Read, write and speak Mandarin.
• Strong communication skills, both written and verbal.
• Ability to lead a team in multi-tasking, prioritization and meeting timelines.

Responsibilities

• Supervise a group of call center associates on day-to-day operations and attendance.
• Coach direct reports regularly to ensure weekly performance metrics are met.
• Identify performance issues and implement improvement plans, up to termination if needed.
• Ensure service levels meet KPIs and contractual expectations.
• Communicate expectations and provide timely updates to the team.
• Handle escalated calls as needed with subject matter expertise.

Skills

Team leadership

Coaching

Mandarin

Communication

Multitasking

Education

Bachelor's degree in related field

Job description

Concentrix in Kuala Lumpur seeks a capable supervisor to oversee a group of call center associates, drive performance, and ensure KPI attainment. The role emphasizes coaching, process adherence, and escalation handling.

Ideal candidates hold a related Bachelor's degree with 2–4 years of relevant experience, are fluent in Mandarin, and demonstrate strong communication, leadership, and multitasking abilities to manage timelines and deliverables.