Mandarin Team Lead, Taiwan — Call Center Ops

Concentrix; Kuala Lumpur; On-site; MYR 7,000 - 11,000; Full time

Job summary

Concentrix in Malaysia is seeking a Team Leader, Mandarin - Taiwan to oversee a group of call center associates and drive performance through coaching and accountability. The role emphasizes ensuring KPI achievement, providing timely feedback, and escalating issues as needed.

The ideal candidate has an associate's degree and 2–4 years of relevant experience, strong communication skills, and the ability to lead a team in a fast-paced environment with a flexible schedule.

Qualifications

• Two to four years of relevant experience preferred.
• Strong communication skills, written and verbal.
• Ability to lead team in multi-tasking and meeting timelines.

Responsibilities

• Supervise call center associates daily and monitor attendance.
• Coach direct reports to meet performance metrics weekly.
• Identify performance issues, develop action plans.
• Ensure service meets KPIs and financial expectations.
• Promote values and lead team meetings.

Skills

Team leadership

Coaching

Communication

Multitasking

Mentoring

Flexible schedule

Education

Associate's degree

Job description

Concentrix in Malaysia is seeking a Team Leader, Mandarin - Taiwan to oversee a group of call center associates and drive performance through coaching and accountability. The role emphasizes ensuring KPI achievement, providing timely feedback, and escalating issues as needed.

The ideal candidate has an associate's degree and 2–4 years of relevant experience, strong communication skills, and the ability to lead a team in a fast-paced environment with a flexible schedule.