Mandarin-Speaking Institutional Partnerships & Data Analyst (Hybrid)

qs; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Annual bonus

20 days annual leave

EAP and MiCare health

LinkedIn Learning access

Job summary

QS Quacquarelli Symonds is seeking an Institutional Support Analyst (Mandarin Speaking) in Kuala Lumpur. You will support a portfolio of institutional partners, guiding them through QS rankings, evaluations, and related products, ensuring accurate data and timely responses.

Working at the intersection of data, products and relationships, you will onboard institutions, validate submissions, resolve queries, and share insights with product and research teams.

Qualifications

• Proven ability to manage multiple stakeholders or client relationships in a professional services, research, data, or customer-focused environment.
• Demonstrated capability to work with structured data, apply attention to detail, and explain findings or requirements clearly to non-technical audiences.
• Strong written and verbal communication skills in international business English and Mandarin, with the ability to convey complex information clearly and diplomatically.
• An awareness of international geo-political sensitivities and the ability to communicate with stakeholders effectively within this context.
• Ability to prioritise effectively, manage deadlines, and maintain quality in a high-volume or fast-moving environment.
• Experience collaborating across teams or functions, contributing insights that improve products, services, or processes.
• Interest in higher education, benchmarking, or the role of data and evidence in institutional decision-making.

Responsibilities

• Support and guide a portfolio of institutional partners, acting as their primary point of contact across QS rankings, evaluations, and related products.
• Own the end-to-end onboarding and engagement journey throughout their evaluation, ensuring institutions understand requirements, timelines, and outcomes.
• Validate, review, and interrogate complex data submissions, working closely with universities to resolve queries and ensure accuracy and integrity.
• Conduct research to triangulate data when needed, and to identify missing or additional data.
• Collaborate with product, data, and research teams by sharing structured feedback, user insights, and recurring issues from institutional partners.
• Contribute to client-facing knowledge resources, including webinars, guidance materials, and documentation that improve self-service and scale.
• Build trusted, professional relationships with stakeholders across diverse cultural and regulatory contexts, exercising diplomacy and impartial judgement when required.
• Continuously improve internal processes to help the team manage growing volumes efficiently while maintaining a high-quality client experience.
• Any other duties that fall within the purpose and scope of the role.

Skills

Stakeholder management

Data interpretation

Mandarin language

English language

Cross-functional collaboration

Communication

Job description

QS Quacquarelli Symonds is seeking an Institutional Support Analyst (Mandarin Speaking) in Kuala Lumpur. You will support a portfolio of institutional partners, guiding them through QS rankings, evaluations, and related products, ensuring accurate data and timely responses.

Working at the intersection of data, products and relationships, you will onboard institutions, validate submissions, resolve queries, and share insights with product and research teams.