Mandarin-Speaking Global Client Service Manager

TMF Administrative Services Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

TMF Administrative Services Malaysia Sdn. Bhd. is seeking a Corporate Secretarial Manager to oversee client relationships and contract governance, ensuring SLA compliance and timely renewals.

You will lead cross‑functional teams and supervise complex service delivery across professional services domains. The role requires Mandarin-speaking client leadership with extensive experience in Accounting & Tax and Global Entity Management, plus a proven track record in managing commercial contracts and

Qualifications

• Mandarin-speaking client leadership with 7+ years' experience, incl. 4+ years in client-facing roles in Accounting & Tax and Global Entity Management.
• Experience managing commercial contracts, including SLAs, scope definitions, and pricing structures (3+ years).
• Fluent in English with clear written and verbal communication.
• Knowledge of project management principles to structure activities and monitor progress.
• Experience delivering complex BPO or professional services regionally.
• Ability to travel internationally to meet clients and teams.

Responsibilities

• Establish and maintain strong operational and commercial relationships with complex clients to ensure revenue delivery.
• Oversee service delivery and monitor trends to identify opportunities for improvement.
• Manage client contact strategy to support governance and effective communication.
• Prepare quarterly and monthly business reviews with CSDs and Relationship Directors.
• Drive client satisfaction initiatives and maintain a Client Service Plan.
• Oversee annual contract reviews and renewals; ensure scope and pricing alignment.
• Establish reporting frameworks for monthly operational performance reviews.
• Coordinate corrective actions with local offices to resolve delivery issues.
• Travel internationally to meet clients and teams when required.

Skills

Mandarin Speaker

Client relationship mgmt

Project management

BPO / professional services

English fluent

Travel availability

Education

Bachelor's degree in a related field

Job description

TMF Administrative Services Malaysia Sdn. Bhd. is seeking a Corporate Secretarial Manager to oversee client relationships and contract governance, ensuring SLA compliance and timely renewals.

You will lead cross‑functional teams and supervise complex service delivery across professional services domains. The role requires Mandarin-speaking client leadership with extensive experience in Accounting & Tax and Global Entity Management, plus a proven track record in managing commercial contracts and