Mandarin-Speaking Digital Marketing Ops Associate

F. Hoffmann-La Roche AG; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Roche in Malaysia is seeking a Business Operations Associate (Digital Marketing) who can work in Mandarin and English to support the Global Digital Hub. You will execute end-to-end digital communications, manage mailing lists, and ensure data accuracy in SAP and WoMDER while coordinating with global stakeholders.

Collaborating with affiliates on rollouts, enabling users through Cornerstone, and identifying bottlenecks to drive automation and standardized processes will be core.

Qualifications

• Hands-on experience with enterprise systems (such as SAP).
• Experience with digital workflow tools and data management platforms.
• Strong English and Mandarin communication skills.

Responsibilities

• Execute end-to-end digital customer communications and notifications using global platforms, managing mailing lists and tracking distribution.
• Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant, and accurate setups.
• Provide daily operational support to global stakeholders and affiliates, resolving tool logic issues, ensuring data integrity, and maintaining audit readiness across platforms; collaborate with affiliates on localized inputs, system rollouts, and user enablement via Cornerstone.
• Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.

Skills

SAP

Digital workflow tools

Data management

Education

BSc/MSc degree (Digital Marketing/IT/Communication/Business)

Tools

Cornerstone

WoMDER

Job description

Roche in Malaysia is seeking a Business Operations Associate (Digital Marketing) who can work in Mandarin and English to support the Global Digital Hub. You will execute end-to-end digital communications, manage mailing lists, and ensure data accuracy in SAP and WoMDER while coordinating with global stakeholders.

Collaborating with affiliates on rollouts, enabling users through Cornerstone, and identifying bottlenecks to drive automation and standardized processes will be core.