Mandarin-Speaking Customer Support Specialist - KL

CB Talents; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists to provide top-notch support in Kuala Lumpur, Malaysia. You will assist customers with inquiries regarding orders, payments, and product information in a bilingual professional environment.

This role welcomes fresh graduates as well as candidates with customer service experience. Ideal candidates will demonstrate fluent Mandarin and English skills, have a strong curiosity about technology, and a positive attitude even under pressure.

Qualifications

• C1 level proficiency in Mandarin.
• B2 level proficiency in English.
• Minimum 6 months customer support experience preferred.

Responsibilities

• Provide customer service support for inquiries related to post-order issues.
• Assist customers with order status and delivery timeframes.
• Deliver high-quality customer interactions based on service standards.

Skills

Mandarin proficiency (C1)

English proficiency (B2)

Strong communication skills

Analytical ability

Curiosity about technology

Time management

Education

Bachelor's Degree, Diploma, or equivalent qualification

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists to provide top-notch support in Kuala Lumpur, Malaysia. You will assist customers with inquiries regarding orders, payments, and product information in a bilingual professional environment.

This role welcomes fresh graduates as well as candidates with customer service experience. Ideal candidates will demonstrate fluent Mandarin and English skills, have a strong curiosity about technology, and a positive attitude even under pressure.