Mandarin-Speaking Customer Support Specialist - KL

CB Talents; Nilai; On-site; MYR 36,000 - 48,000; Full time

Job summary

CB Talents is looking for Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. The role involves providing customer support for inquiries related to orders, payments, and product information, primarily in Mandarin and English.

This position is ideal for candidates with customer support experience or fresh graduates eager to learn in an international support environment. Key qualifications include C1 Mandarin and B2 English proficiency, alongside strong communication and analytical skills.

Qualifications

• Minimum 6 months of customer support experience preferred.
• Fresh graduates with a relevant degree are encouraged to apply.
• Familiarity with mobile operating systems and devices.

Responsibilities

• Provide support for customer inquiries regarding orders and payments.
• Assist with order status and delivery updates.
• Deliver high-quality customer interactions per service standards.
• Maintain strong knowledge of client-supported products.
• Accurately record customer information in internal systems.

Skills

C1 level Mandarin proficiency

B2 level English proficiency

Strong communication skills

Curiosity about technology

Analytical skills

Time management

Ability to work independently

Education

Bachelor's Degree or Diploma

Job description

CB Talents is looking for Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. The role involves providing customer support for inquiries related to orders, payments, and product information, primarily in Mandarin and English.

This position is ideal for candidates with customer support experience or fresh graduates eager to learn in an international support environment. Key qualifications include C1 Mandarin and B2 English proficiency, alongside strong communication and analytical skills.