Mandarin-Speaking Customer Support Specialist

Net2Source (N2S); Selangor; On-site; MYR 29,000 - 42,000; Full time

Job summary

Net2Source (N2S) in Malaysia invites applications for a customer service/IT support associate. The role is a 5-day workweek based in Ara Damansara. Mandarin speaking is essential, and fresh graduates are encouraged to apply with full training provided.

You will handle customer inquiries, meet KPIs, clarify requirements, and build rapport. You will document interactions, assist with product knowledge, and explore additional services.

Qualifications

• 6 months+ experience in customer service/IT support
• Fresh graduates encouraged to apply with full training provided
• Willing to work in Ara Damansara
• Mandarin speaking is a must

Responsibilities

• Meet contractual KPIs for customer service
• Clarify requirements and provide resolution using decision-support tools
• Listen empathetically and build rapport with customers
• Greet customers in a courteous, professional manner
• Maintain basic knowledge of client products/services
• Prepare complete and accurate work and document accounts
• Participate in activities to improve customer satisfaction
• Offer additional products/services
• Track, document and retrieve information in call tracking system
• Respond to inquiries by referring to published materials or escalating when needed

Skills

Customer Service

IT Support

Mandarin

Education

Degree

Diploma

SPM

Job description

Net2Source (N2S) in Malaysia invites applications for a customer service/IT support associate. The role is a 5-day workweek based in Ara Damansara. Mandarin speaking is essential, and fresh graduates are encouraged to apply with full training provided.

You will handle customer inquiries, meet KPIs, clarify requirements, and build rapport. You will document interactions, assist with product knowledge, and explore additional services.