Mandarin-Speaking Customer Support Specialist

Thoth AI; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Thoth AI is seeking a Mandarin-speaking customer service representative in Kuala Lumpur to handle inquiries across phone, live chat, email and other channels. You will provide clear, accurate information and ensure customer satisfaction.

The role welcomes fresh graduates with strong communication skills, offering a dynamic environment and opportunities to develop customer service expertise across products and services.

Qualifications

• Fluent spoken and written Mandarin is required to support Mandarin-speaking customers.
• Good command of English for internal communication and reporting.

Responsibilities

• Handle customer inquiries and provide support via phone, live chat, email, and other channels.
• Deliver accurate, professional, and customer-focused service at all times.
• Resolve complaints and service requests in a timely manner.
• Guide customers on products, services, system usage, and account-related matters.
• Ensure interactions are documented and updated in the system.
• Follow up to ensure issues are fully resolved and customers are satisfied.
• Escalate complex cases to relevant departments when needed.
• Maintain service quality and achieve individual and team KPIs.

Skills

Mandarin fluency

English proficiency

Job description

Thoth AI is seeking a Mandarin-speaking customer service representative in Kuala Lumpur to handle inquiries across phone, live chat, email and other channels. You will provide clear, accurate information and ensure customer satisfaction.

The role welcomes fresh graduates with strong communication skills, offering a dynamic environment and opportunities to develop customer service expertise across products and services.