Mandarin-Speaking Customer Success Specialist

Savior Artigos Texteis Lda; Sabah; On-site; MYR 33,480 - 55,800; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur invites applications for Mandarin-speaking Customer Service Specialists. You will handle inquiries related to orders, delivery, payment, and product information, mainly in Mandarin with English support.

The role welcomes fresh graduates and candidates with call center experience as an advantage. On-site position in Kuala Lumpur requires strong communication, curiosity about technology, and willingness to be coached.

Qualifications

• C1 Mandarin and B2 English proficiency required.
• Bachelor's degree or diploma in any field.
• At least 6 months customer support experience preferred.
• Fresh graduates encouraged to apply.
• Strong communication and tech curiosity.

Responsibilities

• Provide Mandarin-focused customer support for inquiries related to orders, deliveries, and payments.
• Answer questions about order status and delivery times.
• Maintain high-quality interactions and meet call quality standards.
• Record customer data accurately in internal systems.
• Contribute to service quality and continuous improvement.

Skills

Mandarin C1

English B2

Customer support

Tech troubleshooting

Communication

Independent work

Education

Bachelor's Degree or Diploma

Tools

CRM systems

Job description

Savior Artigos Texteis Lda in Kuala Lumpur invites applications for Mandarin-speaking Customer Service Specialists. You will handle inquiries related to orders, delivery, payment, and product information, mainly in Mandarin with English support.

The role welcomes fresh graduates and candidates with call center experience as an advantage. On-site position in Kuala Lumpur requires strong communication, curiosity about technology, and willingness to be coached.