Mandarin-Speaking Collections & Reconciliation Specialist

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd seeks a detail-oriented Collection & Reconciliation Officer to support collection activities and reconciliation across banking and payment channels. You will handle emails and documentation, review records, and liaise with internal teams to resolve discrepancies.

Fluency in English and Mandarin is required, with near-native Mandarin preferred. Prior experience in collections, reconciliation, banking, finance, or customer service is advantageous.

Qualifications

• Proficient communication in English and Mandarin.
• Mandarin near-native level preferred.
• Experience in collections, reconciliation, banking, finance or customer service.
• Strong attention to detail and numerical/analytical skills.
• Comfortable with multiple systems and handling transaction data.
• Good communication and problem-solving abilities.

Responsibilities

• Perform collection and reconciliation activities accurately and within timelines.
• Review and verify payment and transaction records across channels.
• Follow up on outstanding payments and discrepancies.
• Handle emails and documentation related to collection and reconciliation.
• Liaise with internal teams and external parties to resolve discrepancies.
• Maintain accurate records and ensure compliance with processes.

Skills

English

Mandarin

Job description

Teleperformance Malaysia Sdn Bhd seeks a detail-oriented Collection & Reconciliation Officer to support collection activities and reconciliation across banking and payment channels. You will handle emails and documentation, review records, and liaise with internal teams to resolve discrepancies.

Fluency in English and Mandarin is required, with near-native Mandarin preferred. Prior experience in collections, reconciliation, banking, finance, or customer service is advantageous.