Mandarin Team Leader - Call Center Ops

Convergys; Cyberjaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

Convergys is seeking a Team Leader (Mandarin) in Cyberjaya, Selangor, who will supervise call center associates and ensure performance metrics are achieved. The ideal candidate will have strong coaching and leadership skills, along with the ability to communicate expectations effectively.

This position requires an Associate's degree and 2-4 years of relevant supervisory experience. Fluency in Mandarin is essential, and the role involves mentoring team members and handling escalated customer calls as needed.

Qualifications

• Fluent in Mandarin and English.
• Two to four years of relevant experience in a supervisory role.
• Ability to mentor and coach team members.

Responsibilities

• Supervise call center associates to ensure performance metrics are met.
• Provide coaching and regular feedback to team members.
• Handle escalated customer calls as needed.

Skills

Leadership skills

Coaching

Communication skills

Performance monitoring

Multitasking

Education

Associate's degree

Job description

Convergys is seeking a Team Leader (Mandarin) in Cyberjaya, Selangor, who will supervise call center associates and ensure performance metrics are achieved. The ideal candidate will have strong coaching and leadership skills, along with the ability to communicate expectations effectively.

This position requires an Associate's degree and 2-4 years of relevant supervisory experience. Fluency in Mandarin is essential, and the role involves mentoring team members and handling escalated customer calls as needed.