Mandarin QA Team Lead – Remote (6m) to Johor

Teleperformance; Malaysia; Remote; MYR 70,000 - 90,000; Full time

Job summary

Teleperformance is seeking a Quality Team Lead for their operations in Malaysia. This role involves overseeing the quality assurance process, ensuring compliance with standards, and mentoring a team of Quality Analysts. The successful candidate must have 3–5 years' experience in Quality Assurance, with strong analytical and leadership skills. Initially remote for 6 months, the role requires relocation to Johor. Candidates must be fluent in Mandarin and English with a proven track record in a BPO/call center environment.

Qualifications

• Minimum 3–5 years’ experience in Quality Assurance.
• At least 1–2 years in a team lead/supervisory role.
• Flexibility to work on rotational shifts if required.

Responsibilities

• Lead and manage a team of Quality Analysts.
• Ensure adherence to quality standards across operations.
• Provide actionable insights to improve performance.
• Develop and maintain QA frameworks and reporting structures.
• Conduct regular calibration sessions for evaluation standards.

Skills

Fluent in Mandarin and English

Strong analytical skills

Excellent communication

Leadership abilities

Coaching abilities

Education

Bachelor’s degree or diploma in any field

Tools

QA tools

Job description

Teleperformance is seeking a Quality Team Lead for their operations in Malaysia. This role involves overseeing the quality assurance process, ensuring compliance with standards, and mentoring a team of Quality Analysts. The successful candidate must have 3–5 years' experience in Quality Assurance, with strong analytical and leadership skills. Initially remote for 6 months, the role requires relocation to Johor. Candidates must be fluent in Mandarin and English with a proven track record in a BPO/call center environment.