Mandarin Escalations Lead – Customer Success & Resolution

Accenture Malaysia; Subang Jaya; On-site; MYR 30,000 - 54,000; Full time

Job summary

Accenture Malaysia is seeking an Escalations Management Analyst to own end-to-end resolution of escalated issues for Mandarin markets. The role requires a detail-oriented, quick-thinking professional who can act decisively under pressure.

You will serve as the central point of escalation and coordination, ensuring customer support excellence and timely responses across functions. Fluency in Mandarin, strong communication skills, and the ability to manage competing priorities are essential to

Qualifications

• Mandarin language proficiency required.
• Strong communication and decision‑making under pressure.

Responsibilities

• Escalation Handling: Act as the primary point of contact for escalated issues, ensuring timely and effective end to end resolution.

Skills

Mandarin language

Customer service

Decision making under pressure

Job description

Accenture Malaysia is seeking an Escalations Management Analyst to own end-to-end resolution of escalated issues for Mandarin markets. The role requires a detail-oriented, quick-thinking professional who can act decisively under pressure.

You will serve as the central point of escalation and coordination, ensuring customer support excellence and timely responses across functions. Fluency in Mandarin, strong communication skills, and the ability to manage competing priorities are essential to