Escalations Management Analyst (Mandarin market)

Accenture Malaysia; Subang Jaya; Presencial; MYR 30 000 - 54 000; Tempo integral

Resumo da oferta

Accenture Malaysia is seeking an Escalations Management Analyst to own end-to-end resolution of escalated issues for Mandarin markets. The role requires a detail-oriented, quick-thinking professional who can act decisively under pressure.

You will serve as the central point of escalation and coordination, ensuring customer support excellence and timely responses across functions. Fluency in Mandarin, strong communication skills, and the ability to manage competing priorities are essential to

Qualificações

• Mandarin language proficiency required.
• Strong communication and decision‑making under pressure.

Responsabilidades

• Escalation Handling: Act as the primary point of contact for escalated issues, ensuring timely and effective end to end resolution.

Conhecimentos

Mandarin language

Customer service

Decision making under pressure

Descrição da oferta de emprego

Summary: The Escalations Management Analyst is responsible for ensuring customer support excellence by taking end-to-end ownership of escalated issues for Mandarin markets. This role requires a detail-oriented and quick-thinking individual who can make decisions under pressure and serve as the central point of escalation and coordination.

Key Responsibilities:

• Escalation Handling: Act as the primary point of contact for escalated issues, ensuring timely and effective end to end resolution o...