Customer Service Specialist - Mandarin - Rotational shift 9AM - 9PM

TP; Kuala Lumpur; On-site; MYR 29,000 - 40,000; Full time

Job summary

TP in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Representative to handle inquiries, resolve issues, and provide a professional customer experience in Mandarin and English. Working shifts include 9:00 AM to 6:00 PM with rotational coverage.

You will respond to customers via phone, email, and other channels, maintain records, escalate complex issues, and meet KPIs in a fast-paced BPO environment. SPM or above and Mandarin proficiency are required.

Qualifications

• Mandarin proficiency at C1 level for customer interactions.
• English proficiency at B1 level for cross-language support.
• Experience in customer service or BPO is preferred.

Responsibilities

• Handle customer enquiries via phone, email or other channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Skills

Mandarin

English

Customer service experience

Education

SPM qualification or above

Job description

Customer Service Representative- Mandarin ( 9am to 6pm shift)

Intake Date: 14 September 2026

Working Hours: 5 working days + 2 days off per week

• Weekday Shifts: Rotational shifts between 9:00 AM and 9:00 PM, with each shift lasting 9 hours
• Weekend Shifts: Working hours are from 9:00 AM to 6:00 PM

Open only for Local Malaysians

Job Description

We are looking for a Mandarin-speaking Customer Service Executive to join our team in Kuala Lumpur. You will be responsible for assisting customers, handling enquiries, resolving issues, and providing a professional customer experience in both Mandarin and English.

Key Responsibilities

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Job Requirements

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 – able to understand and communicate in English.
• SPM qualification or above.
• Customer Service or BPO experience is preferred.
• Good communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in a fast-paced customer service environment.
• Stable employment history is preferred.

Able to commit to Rotational shift