Manager - Supply Chain Planning & Operations

World Courier Singapore Pte Ltd; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

World Courier Singapore Pte Ltd is seeking a Manager to lead Supply Chain Planning & Operations within the Clinical Supply Solutions (CSS) network across the region. You will drive regional strategy, standardize processes, and govern performance while ensuring service excellence and regulatory compliance.

The role partners with country operations, customer service, logistics, quality, and commercial teams to optimize capacity, improve efficiency, and support sustainable growth.

Qualifications

• 5+ years of experience in supply chain planning or operations.
• Minimum 2 years in a managerial or people leadership role.
• Strong understanding of supply chain processes, performance management.
• Proven ability to lead cross-functional teams and drive continuous improvement.
• Bachelor’s degree in computer science, IT or related discipline.

Responsibilities

• Lead regional CSS operations across multiple locations.
• Define KPIs, dashboards, and operational review processes.
• Drive continuous improvement and standardization initiatives.
• Ensure regulatory, quality and safety standards are met across region.
• Collaborate with Country Leads and cross-functional teams to meet objectives.
• Support business continuity planning and regional resilience.

Skills

Leadership

Communication

Cross-functional leadership

Analytical problem-solving

Supply chain knowledge

Operational excellence

Project management

Change management

Education

Bachelor's degree in computer science / IT or related discipline

Job description

Manager - Supply Chain Planning & Operations

The Regional CSS Manager is responsible for leading Clinical Supply Solutions (CSS) operations across a designated region, ensuring consistent service delivery, operational excellence, regulatory compliance, customer satisfaction, and financial performance. The role partners closely with country operations, customer service, logistics, quality, commercial, and functional leaders to drive execution of regional strategies, improve operational effectiveness, and support sustainable business growth.

This position provides regional leadership and governance to ensure standardized processes, performance visibility, risk mitigation, and continuous improvement initiatives across the CSS network.

Responsibilities:

Regional Operations Leadership

Provide strategic and operational leadership across multiple CSS locations within the region.

Ensure consistent execution of operational standards, policies, procedures, and quality requirements.

Drive alignment between regional priorities and global CSS objectives.

Support business continuity planning and operational resilience across the regional network.

Customer Experience & Service Excellence

Promote a customer-centric culture focused on service quality, responsiveness, and operational reliability.

Monitor service performance and customer outcomes, ensuring issues are escalated and resolved effectively.

Partner with commercial and customer-facing teams to support customer retention, growth opportunities, and service improvements.

Lead regional initiatives that enhance the overall customer experience.

Performance Management & Governance

Establish and maintain key performance indicators (KPIs), dashboards, and operational review processes.

Analyze performance trends, customer metrics, quality indicators, operational risks, and financial results.

Drive accountability for achieving service, quality, compliance, productivity, and cost objectives.

Facilitate regular business reviews with regional and global stakeholders.

Operational Excellence & Continuous Improvement

Identify opportunities to improve efficiency, scalability, and service delivery through process optimization and standardization.

Lead regional continuous improvement initiatives using data-driven methodologies.

Promote adoption of digital tools, automation, and best practices that enhance operational performance and visibility.

Foster a culture of innovation and problem solving.

Quality, Compliance & Risk Management

Ensure adherence to applicable regulatory, quality, and company requirements across the region.

Support audit readiness and remediation activities, including internal, customer, and regulatory audits.

Monitor operational risks and implement mitigation plans to protect service continuity and customer commitments.

Partner with Quality and Compliance teams to drive a strong quality culture.

Support regional business planning, budgeting, forecasting, and cost management activities.

Monitor operational costs and identify opportunities for productivity improvements and cost optimization.

Ensure effective resource allocation to meet business demands while maintaining service and quality expectations.

Contribute to strategic capacity and workforce planning.

Stakeholder Management

Collaborate with Country Leads, Operations, Customer Service, Quality, Commercial, Finance, HR, and other functional teams to achieve business objectives.

Serve as a key regional escalation point for operational and customer-related challenges.

Build strong working relationships with regional leadership and global functional partners.

Lead, coach, and develop managers and team members across the region.

Foster an inclusive, collaborative, and high-performance culture.

Drive talent development, succession planning, and capability building.

Establish clear goals, expectations, and accountability for regional teams.

Experience:

5 years of experience in supply chain planning, supply chain operations, inventory management, production planning, or a related field.

Minimum 2 years of experience in a managerial or people leadership role.

Strong understanding of supply chain processes, operational excellence, and performance management.

Proven ability to lead cross-functional teams and drive continuous improvement initiatives.

Provide strategic and operational leadership across multiple CSS locations within the region to ensure consistent service delivery and operational excellence.

Support business continuity planning and strengthen operational resilience across the regional network.

Develop, implement, and monitor key performance indicators (KPIs), dashboards, and operational review processes to drive performance and accountability.

Ensure compliance with all applicable regulatory, quality, safety, and company standards across the region.

Collaborate closely with Country Leads and cross-functional teams, including Operations, Customer Service, Quality, Commercial, Finance, and Human Resources, to achieve business objectives.

Act as the primary regional escalation point for operational, service, and customer-related challenges, ensuring timely resolution and stakeholder communication.

Drive process improvements and best practice sharing across locations to enhance efficiency, customer satisfaction, and business performance.

Education:

Bachelor’s degree in computer science, Information Technology or any other related discipline or equivalent related experience.

Success Measures:

KPI achievement

Quality & compliance

Risk & business continuity

Employee engagement & retention

Knowledge & Skills:

Leadership & communication

Cross-functional team leadership

Analytical problem-solving

Supply chain & customer service knowledge

Operational excellence

Project & change management

Ability to influence in a matrix organization

Logistics, Freight & Delivery Services Not specified

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