Business Consulting - Business Transformation, Experienced Associate/ Senior Associate

EY; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

EY in Malaysia seeks an Experienced Associate/Senior Associate in Business Transformation to translate client strategy into actionable change, using analytics to design operating models and profit improvement initiatives. You will join high-performing teams delivering practical recommendations.

You will work on digital transformation programs, growth strategy and enterprise-wide redesigns, taking ownership of analysis and implementation to help clients achieve measurable performance gains.

Qualifications

• 2+ years’ customer-facing and problem-solving experience
• Experience in business transformation projects incl. growth strategy and customer insights
• PMP or project management knowledge is a plus

Responsibilities

• Help clients solve tough challenges and deliver insightful, evidence-based recommendations
• Develop insight and action plans around competitor intelligence and industry trends
• Ensure clients own analysis and drive implementation

Skills

Strong analytical and problem-solving

Team-oriented

Project management

Agile knowledge

Design Thinking

Education

Bachelor's or master's degree in a relevant field

Tools

CRM

CMS

Job description

Business Consulting - Business Transformation, Experienced Associate/ Senior Associate

Other locations: Primary Location Only

Date: 12 Sept 2026

Requisition ID: 149969

In an ever-more volatile and unpredictable world, making the right decisions is key to successful and sustained business performance. As a Business Transformation consultant, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change. Working in high-performing teams, you’ll help clients develop growth strategies, improve decision-making and planning, define more effective operating models and develop profit improvement initiatives.

Through our structured learning and development program, you will develop the skills, knowledge and experience to help grow our clients’ businesses. With a network that stretches across the world, you will gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

We are currently seeking highly motivated people for our Business Transformation practice, a leading provider of services to large corporate clients of all industries. As a member of our Business Transformation team, you’ll help clients to solve complex enterprise-wide issues by formulating strategic initiatives, redesigning organizations, transforming the operations and processes, and improving business performance.

Typical projects the team is directly involved in, include, though is not limited to:

• Digital transformation programs
• Customer segmentation and value proposition definition
• Customer and industry research to deliver industry leading thought leadership
• Revenue improvement and enterprise cost reduction initiatives
• Innovation as a service
• Growth strategy, including market sizing, competitive analysis, and scenario planning

Your key responsibilities

You will work with our clients to help solve their toughest challenges and deliver insightful recommendations that are rigorous in their grounding, creative in their selection, distinct to each client, and practical in their ability to be taken to market. You will help build insight and action plans around competitor intelligence and industry trends to ensure our clients remain forward thinking and agile. You will be skilled at working with and through clients to ensure that they have full ownership of analysis as well as implementation.

Skills and attributes for success

• Strong analytical and problem-solving skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment with strong drive to excel professionally

To qualify for the role, you must have

• Undergraduate or Postgraduate degree with at least 2+ years’ working experience in a customer-facing and problem-solving capacity, preferably with 1 year in a business consulting role with a leading consultancy firm
• Experienced in business transformation projects in the areas of:
  • Growth strategy & strategical planning
  • Customer-centric solutions including customer research & insights, CMS, CRM etc.
  • Transformation project implementation & management (PMP is an added advantage)

Ideally, you will also have

• Sector-specific strategy or customer experience knowledge
• Knowledge in Agile and/or traditional project management
• Knowledge in Design Thinking

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If your ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

The exceptional EY experience. It’s yours to build.

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