Manager, Sales Support

AHAM Asset Management Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AHAM Capital in Malaysia seeks a skilled leader to oversee the Sales Channel Team, ensuring smooth daily operations and driving continuous process improvements. You will coach team members, manage priorities, and collaborate across departments to support channel growth.

The role requires a diploma or bachelor’s degree with at least 3 years of relevant experience, and strong English, Malay, and Mandarin communication skills. MS Office proficiency is essential.

Qualifications

• Diploma or Bachelor’s degree in a relevant field or equivalent.
• At least 3 years of relevant working experience.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and oversee the Sales Channel Team to ensure smooth daily operations.
• Provide coaching, guidance, and support to team members and training activities.
• Plan and manage team priorities and allocate tasks effectively.
• Develop and implement efficient processes to improve productivity and service quality.
• Support and collaborate with Sales Channels and prepare communications and reports.
• Conduct market intelligence gathering to support business insights.

Skills

Leadership

Coaching

Process improvement

Team management

Communication

Education

Diploma or Bachelor's Degree

Tools

MS Office

MS Excel

Job description

To provide effective support to the Sales Channels in achieving key business objectives and to deliver high-quality service to customers and business partners, both internal and external.

Job Responsibilities:

• Lead and oversee the Sales Channel Team to ensure smooth daily operations and drive continuous process improvements.
• Provide coaching, guidance, and support to team members, including involvement in process improvement initiatives, Ways of Working (WOW) programs, training activities, and ongoing on-the-job training to enhance team capabilities and performance.
• Plan and manage team priorities effectively, balancing operational responsibilities, team support, and ad hoc assignments in a timely and professional manner.
• Develop and implement efficient processes and procedures to improve team productivity, operational efficiency, and service quality.
• Perform checker functions for assigned operational tasks to ensure accuracy, compliance, and adherence to established procedures.
• Participate in and contribute to departmental and cross-functional projects, transformation initiatives, and business improvement programs.
• Conduct market intelligence gathering, industry research, and competitor analysis to support business insights and informed decision-making.
• Support and collaborate closely with the Sales Channels, including preparing communications (e.g., communiqués, memoranda, reports, letters, and agreements), reviewing circulars, participating in sales meetings, and handling requests to facilitate business activities and channel growth.
• Provide comprehensive sales and operational support to clients, sales representatives, business partners, and distribution channels by handling enquiries, resolving issues, and delivering accurate product and service information through multiple communication channels, including phone, email, WhatsApp, and face-to-face interactions.
• Conduct quarterly call monitoring and random audit checks across relevant activities to ensure compliance with service standards, regulatory requirements, internal policies, and the continuous enhancement of client and business partner experience.
• Undertake any other duties, assignments, or projects as directed by Management, contributing to departmental objectives, operational excellence, and business growth.

Job Requirements:

• Possess a Diploma or Bachelor's Degree in a relevant field, or an equivalent qualification, with at least 3 years of relevant working experience.
• Proficient in Microsoft Office applications, including MS Word, MS PowerPoint, and MS Excel.
• Excellent command of both written and spoken English, Bahasa Malaysia, and Mandarin.
• Strong interpersonal, communication, and organizational skills.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to work effectively under pressure, manage multiple tasks simultaneously, and demonstrate a proactive approach to work.
• Pleasant personality with the ability to work independently and collaboratively within a team environment.
• Resourceful, well-organized, and capable of managing time effectively while meeting tight deadlines.
• Self-motivated, adaptable, and committed to delivering high-quality work in a dynamic environment.

At AHAM Capital, people are its greatest assets. We value diversity and inclusivity. To us, this means bringing together a group of qualified professionals with a varied range of skillset and experiences into a fair and respectful workplace to harness the strengths of cultural and individual differences for the accomplishment of our collective goal.

We believe in equal opportunity in employment and treating all individuals with respect and dignity. Our employment decisions are guided by an objective assessment of the candidate, irrespective of ethnicity, religion, gender, nationality and other non-merit factors.

Due to the high volume of applications we are unable to acknowledge every application. If you are selected for an interview we will contact you within the next 7 days. However, if we think that your skills and qualifications may be suitable for other similar positions we may hold your details on our database and contact you in the future.