Manager, Sales Operation

Arrow Electronics; Penang; On-site; MYR 80,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

And more!

Job summary

Arrow Electronics Malaysia is seeking a seasoned sales professional to manage strategic account relationships, maximize margins, and drive value-added solutions. You will coordinate with internal teams to ensure on-time delivery, solve issues, and build long-term partnerships.

Typically 5–7 years of related experience with a four-year degree is expected. The role involves ownership of the quote-to-order process, pricing strategy, and collaboration across supply chain and finance to support

Qualifications

• 5–7 years of related experience with a 4 year degree.

Responsibilities

• Manage account relationships by providing strategic service and support to assigned customer base and drive value-added solution selling.
• Develop and manage customer strategy in assigned account territory and coordinate with internal resources to optimize quotes, fulfillment, and delivery.

Skills

Account management

Sales negotiations

Customer relationship management

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM systems

MS Excel

ERP systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

What You’ll Be Doing

• Manage account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
• Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions,
• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.
• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

Requires in-depth knowledge and experience

• Solves complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Acts as a resource for colleagues with less experience
• Represents the level at which career may stabilize for many years or even until retirement
• Contributes to process improvements
• Typically resolves problems using existing solutions
• Provides informal guidance to junior staff
• Works with minimal guidance

What We Are Looking For

Typically requires 5–7 years of related experience with a 4 year degree.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical Insurance
• Life Insurance
• Year-end bonus
• Performance Bonus
• 5-Day Work Week
• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With2025 sales ofUSD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more atwww.arrow.com.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more athttps://www.fiveyearsout.com/.