SME Banking - Executive (Business Transformation)

Hong Leong Bank; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a seasoned professional to optimize the loan origination system (LOS). You will collaborate with stakeholders and vendors to implement enhancements, conduct UAT, and support the sales team with queries and fixes.

The role emphasizes data-driven reporting, gap analysis, and end-to-end system improvements, including UAT script preparation and health checks with IT, Compliance, and data teams.

Qualifications

• Malaysian citizen required.
• Bachelor's degree or equivalent in Finance/Accountancy/Banking, Business Studies/Administration/Management.
• Minimum 5 years’ experience in similar industry or consulting with a track record in System Support & Sales Management.
• Excellent presentation and communication skills.
• Detail-oriented with numbers, reporting and analysis.
• Strong working knowledge of MS Office; advanced Excel/PowerPoint.

Responsibilities

• Coordinate process and system enhancements for the loan origination system with stakeholders and vendors.
• Conduct UAT for bug fixes and improvements in the LOS.
• Assist sales team with queries or bugs in the LOS.
• Identify gaps and gather requirements from daily queries and fixes.
• End-to-end system enhancement implementation including UAT scripts and post-production checks.

Skills

Presentation skills

Communication

MS Office

Excel

PowerPoint

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Key Responsibilities and Accountabilities

Process & System Enhancement To work closely with all stakeholders and vendors to ensure new requirements and enhancements are catered in the loan origination system. To conduct UAT for bug fixes and improvements in the loan origination system. To assist sales team on the queries or bugs in the loan origination system. To identity gaps, improvements and to gather requirements based on the daily queries or bugs fixes faced by the sales team in the loan origination system To transform non-conventional ways of existing tracking method of Sales’ performance via daily/monthly report excel. To work closely with vendor on the provision of data and reports from LOS for sales performance and productivity tracking. Process & System Support Supporting system related issues raise by the users, work closely with vendor & IT to fixes the system bugs Performing system UAT testing To review/ propose enhancement to improve user experience A liaison for system enhancements & change request by various internal & external stakeholders i.e IT, Compliance, Data Quality, Bank Negara & etc End to end implementation for the system enhancement, including preparation of UAT testing scripts, performing system UAT testing as well as pre & post production health check.

Jobholder Requirements:

• Requirements Malaysian Citizen
• Education/Qualification Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
• Experience Minimum 5 years’ experience in similar industry and/or consulting with a proven track record in System Support & Sales Management.
• Excellent presentation and communication skills, able to effectively convey complex information at all levels.
• Detailed with numbers, reporting and analysis.
• Strong working knowledge of MS Office products – Outlook, Word, Excel and PowerPoint; expert/advance level in both Excel and PowerPoint

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever‑increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital‑At‑The‑Core powered by customers‑at‑the‑forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.