Manager-Project Management Office (Technology)

AIA Shared Services; Putrajaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

AIA Shared Services in Malaysia is seeking an experienced Project Manager to plan, execute and deliver technology initiatives using Agile and hybrid methods. You will act as a hands-on Scrum Master across multiple teams, ensuring SDLC compliance and governance with the EPMO framework to achieve measurable business outcomes.

You will partner with Product Leads, Technology teams and stakeholders to align priorities, manage risks, and drive value through digital, data, automation and AI-driven

Qualifications

• Hands-on experience leading cross-functional teams to deliver projects.
• 8–10 years in Agile delivery and project management.
• Strong understanding of lifecycle management and risk.
• Proficiency with Agile, Waterfall, and Hybrid methodologies.
• Experience in BFSI domain preferred.
• Excellent communication and reporting skills.
• English language proficiency.

Responsibilities

• Define detailed plans and interdependencies with resource planning.
• Lead delivery of technology initiatives (systems, platforms, automation, AI).
• Act as Scrum Master for assigned teams and hybrid PMO.
• Facilitate Scrum events and coaching.
• Manage scope, timelines, budget, risks, and dependencies.
• Provide governance-aligned reporting to stakeholders.
• Coach Product Owners and teams in Agile practices.
• Escalate and resolve delivery blockers.

Skills

Cross-functional leadership

Agile delivery

Scrum Master

Stakeholder management

Risk management

Communication

Team coaching

Education

Agile / Scrum Master certificate

Tools

Microsoft Project

Jira

Trello

Job description

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About The Role

The principle purpose of the role is to planning, executing and delivering projects ensuring they meet business objectives regulatory requirements and governance standards. This role focuses to lead end‑to‑end technology delivery using Agile and hybrid methodologies. Accountable for delivery across multiple Agile teams while acting as a hands‑on Scrum Master. Ensure alignment to Enterprise Project Management Office (EPMO) governance, SDLC, risk and regulatory standards while driving predictable, outcome‑based delivery. Partner with Product Leads, Technology teams, and stakeholders to deliver digital, data, automation and AI‑driven initiatives with measurable business outcomes.

The Project Manager will work closely with stakeholders across functions and AIA entities to ensure seamless execution and alignment with organizational goals. This includes ensuring timely execution, risk mitigation and stakeholder alignment for strategic initiatives. Additionally, the role involves managing and mentoring project teams, fostering collaboration and enhancing team capabilities through coaching and best practices by ensuring adherence to governance frameworks, enforcing project controls and providing clear reporting.

• Defines the detailed plan and its interdependencies, including planning for and locating project resources.
• Lead project delivery of technology initiatives (systems, platforms, automation, AI, data).
• Act as Scrum Master for assigned teams (Sprint Planning, Daily Standups, Reviews, Retrospectives) as well as hybrid project management methodology.
• Facilitating Scrum events, team cadences, coaching team members, and supporting day‑to‑day delivery challenges.
• Manage scope, timelines, budget, risks, and dependencies aligned to project management governance.
• Drive removal of impediments and manage cross‑team dependencies.
• Partner with Product Owners for backlog prioritisation and value delivery.
• Manage stakeholders across business, technology and vendors.
• Ensure compliance with SDLC, risk, security and regulatory requirements
• Shape and embed standard Agile delivery practices across teams while allowing situational flexibility and continuous improvement.
• Handle escalations and issue resolution between business stakeholders, outsourcing partners/business partners and steering committee members.
• Manages communications between projects and with stakeholders.
• Track project deliverables using appropriate tools and to provide direction and support to project teams.
• Follow up on issues raised and help drive removal of impediments; elevate system blockers where needed.
• Constantly monitor and report on progress of the project to all stakeholders
• Provide guidance and assistance to peers should situation require.
• Improve event effectiveness across multiple teams by standardising lightweight working agreements.
• Coach Product Owners to operate effectively in complex, regulated environments, balancing value, risk and compliance.
• Lead, train, and coach the organisation in Scrum adoption and help stakeholders understand an empirical approach for complex work.
• Act as a senior escalation point for delivery risks that cannot be resolved at team level.
• Provide data‑informed insights on delivery health (e.g., predictability, bottlenecks, risk hotspots) to steer leadership decisions.

Job Requirements

• Hands‑on experience in leading cross‑functional teams and managing multiple projects from initiation to completion, ensuring scope, budget and timelines are met.
• At least 8-10 years in Agile delivery roles and project management, including multi‑team or enterprise environments
• Strong understanding of project lifecycle management and risk management.
• Ability to create and manage project plans, budgets and schedules.
• Proficiency in Project Management methodologies (Agile, Waterfall, Hybrid).
• Extensive experience in Agile methodologies and DevSecOps practices.
• BFSI (Banking, Financial Services and Insurance) industry experience preferred, with knowledge of core journeys: underwriting, claims, policy servicing, and contact center processes.
• Stakeholder management – ability to coordinate between internal teams, external vendors and senior leadership.
• Excellent diplomacy skills with a strong ability to persuade and influence stakeholders relationships.
• Strong communication and reporting skills for project status updates, risk management/escalations and governance meetings.
• Experience using project management tools (Microsoft project, Jira, Trello, etc).
• Proven ability in applying relationship management and to be able to build good relationships at senior management level as well as project working group.
• Committed and able to work under pressure to meet assignment deadline.
• Self‑motivated, good team player, persistent and able to work independently.
• AGILE / Scrum Master certificate is desired.
• Good communication skills in English both written and oral.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up‑to‑date.