Manager | Product Strategy & Design

EPF Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a qualified individual to lead product design and implementation strategies. This role requires at least 10 years of experience in product design or business analysis, and strong analytical skills to interpret market trends. The successful candidate will also be responsible for managing stakeholder relationships and enhancing organizational performance through strategic initiatives. Excellent communication skills in both Bahasa Melayu and English are essential.

Qualifications

• Malaysian citizen.
• At least ten (10) years of experience in product design, business analysis, or strategy.
• Strong ability to interpret market trends and data.

Responsibilities

• Identify product and service enhancement opportunities.
• Lead comprehensive analyses of market changes and customer insights.
• Continuously enhance organizational performance by identifying improvement opportunities.

Skills

Analytical skills

Effective communication

Presentation skills

Teamwork

Education

Bachelor's Degree in Statistics/Actuary/Business Economics

Job description

JOB SUMMARY

Lead the product design and implementation strategy of EPF’s product offerings by translating policies and customer insights into conceptual design, and continuously identify and analyse product enhancement initiatives.

JOB RESPONSIBILITIES

1. Identify product and service enhancement opportunities, analyse customer needs, design products, services, and solutions that align with organisational strategy, market dynamics, and customer expectations.

• Leads comprehensive analyses of business processes, market changes, and customer insights to formulate product strategy.
• Oversees product lifecycle management including enhancement, upgrade, and phase-out activities.
• Ensures strategic alignment between business plans and organisational objectives.

2. Use knowledge on product, process, systems and policy to strategise product enhancement initiatives.

• Leads advisory roles in shaping departmental strategies and frameworks for new and existing product.
• Advises senior management on risk exposure, compliance trends, and operational readiness across functions.
• Acts as a knowledge resource for regulators, auditors, and external partners on EPF products.

3. Continuously enhance organizational performance by identifying improvement opportunities, re-engineering processes, and leveraging automation technologies to achieve efficiency, quality, and service excellence.

• Drives cross-functional product improvement and automation projects.
• Re-engineers product design for significant performance gains and aligns with organisational objectives.
• Integrates continuous improvement culture by coaching teams on tools and best practices.

4. Design, implement, and monitor strategies that align with organizational objectives, ensuring effective resource utilization, risk mitigation, and sustainable growth.

• Leads the formulation of multi-year strategies for a division/region based on internal and external trends.
• Anticipates future challenges, evaluates strategic options, and recommends tactical responses.
• Integrates financial forecasts, risk assessments, and workforce planning into strategic decisions.

5. Identify, engage, and manage relationships with internal and external stakeholders to build trust, align expectations, and achieve organizational objectives. This includes anticipating stakeholder needs, navigating competing priorities, and fostering collaborative partnerships.

• Leads stakeholder engagement initiatives for projects or operational programs, ensuring alignment with organisational objectives.
• Balances diverse interests, negotiates solutions, and builds consensus among multiple parties.
• Provides advice to management on stakeholder-related risks, sentiment, and opportunities.

JOB REQUIREMENTS

• Malaysian citizen
• Bachelor's Degree with honours in the field of Statistics / Actuary / Business Economics or equivalent qualifications from local or overseas higher learning institutions recognised by the Malaysian government.
• At least ten (10) years of experience in product design, business analysis, or strategy (experience in financial services or digital products is an advantage).
• Strong analytical skills with the ability to interpret market trends and data.
• Willingness to learn, work in a team and share knowledge.
• Ability to effectively communicate (verbal and written correspondence) in Bahasa Melayu and English professionally with stakeholders.
• Excellent communication and presentation skills.
• Experience working cross-functionally with diverse team.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.