Manager - Personal Financial Services (Business Compliance)

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia seeks an experienced Compliance leader to drive the development and implementation of robust compliance frameworks across its business units. The role involves coordinating assurance activities, monitoring controls, and advising on sales governance in line with regulatory standards.

A strong emphasis on cross-functional collaboration and timely regulatory responses is essential.

Qualifications

• Experience leading the implementation of compliance frameworks across multiple business units.
• Ability to review and update policies to align with legal and regulatory requirements.
• Proven track record in compliance assurance, control, monitoring, and governance activities.
• Strong advisory capability to guide product and sales governance under regulatory regimes.

Responsibilities

• Lead the implementation of Compliance frameworks across PFS business units.
• Manage Compliance Assurance and Compliance Control & Monitoring activities.
• Liaise with Group Compliance on assurance matters.
• Drive a culture of compliance across business units.
• Develop plans to check compliance controls for all units.

Skills

Compliance frameworks

Policy development

Regulatory liaison

GAP analysis

Risk governance

Job description

If you are looking to excel and make a difference, take a closer look at us…

• Lead the implementation of the Compliance frameworks, review and update policies and procedures to comply with legal and regulatory requirements for respective business units within PFS, as well as internal standards and guidelines.
• Manage Compliance Assurance and Compliance Control & Monitoring matters, includes Compliance Self-Assessment (CSA), Compliance Independent Review (CIR), mystery shopping, CSAT Sales Compliance Survey, Sales Surveillance Monitoring, BNM Review and Review on implementation of relevant new legislation & regulation to business units within PFS.
• Key liaison with Group Compliance team regarding Compliance Assurance and Compliance Control & Monitoring matters.
• Drive and facilitate a culture of compliance across respective business units within PFS.
• Develop and implement a plan for checking the compliance controls of all business units within PFS.
• Provide advisory to business units within PFS in relation to Compliance Control & Monitoring and Compliance Assurance matters on product and/or sales governance.
• Drive Business Units/Sales Channels to ensure all relevant new legislation and regulation on sales governance is implemented in a timely manner, includes validate gap analysis performed by business units and follow up until closure of gaps identified.
• Overall responsibility for completion of CSA on sales governance for all business units within PFS, includes validate the CSA performed by business units and follow up until closure of gaps identified.
• Key liaison with Group Compliance and Business Units/Sales Channels to ensure all independent reviews on sales governance is implemented in a timely manner, include follow up until closure of gaps identified.
• Perform review or validation of the quality of work including identification of gaps and potential areas for improvement based on the area assessed.
• Drive initiatives to revise existing internal processes and/or adopt new processes to comply with new regulatory requirements, where necessary.
• Assist with the coordination of any regulatory information requests on sales governance, including BNM Review and meetings with audits.
• Assist GM/Head of PFS Compliance in oversight or coordinate of governance committee (i.e. RCGC or FCGC) matters, issues and events that may have significant regulatory, reputational or financial impact towards meeting business objectives, where required.
• Establish and share best practice, with reference to competitor benchmarks as appropriate.
• Work with relevant stakeholders to derive cross functional compliance related policies and standards.
• Build a close working relationship with respective Business Unit / Business Heads, Group Compliance, Group Risk, Group Support Services (including legal), Group Internal Audit, other business units and functions where relevant, in the implementation and enforcement of policies and guidelines.
• Build a close working relationship with Group Compliance, as well as Hong Leong Islamic Bank to help ensure compliance with Shariah requirements where necessary.
• Lead the compliance projects initiated by Group Compliance, where necessary.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.