Manager - Personal Financial Services (Business Compliance)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

Hong Leong Bank is seeking a seasoned Compliance Lead to drive the implementation of compliance frameworks across PFS business units and ensure alignment with regulatory requirements. The role involves updating policies, coordinating assurance activities, and liaising with Group Compliance to support governance across sales channels.

The ideal candidate will manage CSA, CIR, mystery shopping, and surveillance initiatives while promoting a strong culture of compliance and timely adherence to new

Qualifications

• Lead the compliance program and ensure adherence to regulatory requirements across PFS.
• Review and update policies and procedures to reflect changes in laws and internal standards.
• Coordinate with Group Compliance and business units on sales governance and regulatory reviews.

Responsibilities

• Lead the implementation of Compliance frameworks across PFS business units, updating policies and procedures to meet legal and regulatory requirements.
• Manage Compliance Assurance and Control & Monitoring activities, including CSA, CIR, mystery shopping, CSAT Sales Compliance Survey, and Sales Surveillance Monitoring.
• Serve as key liaison with Group Compliance on assurance and monitoring matters and drive a culture of compliance within PFS.

Job description

If you are looking to excel and make a difference, take a closer look at us…

• Lead the implementation of the Compliance frameworks, review and update policies and procedures to comply with legal and regulatory requirements for respective business units within PFS, as well as internal standards and guidelines.
• Manage Compliance Assurance and Compliance Control & Monitoring matters, includes Compliance Self-Assessment (CSA), Compliance Independent Review (CIR), mystery shopping, CSAT Sales Compliance Survey, Sales Surveillance Monitoring, BNM Review and Review on implementation of relevant new legislation & regulation to business units within PFS.
• Key liaison with Group Compliance team regarding Compliance Assurance and Compliance Control & Monitoring matters.
• Drive and facilitate a culture of compliance across respective business units within PFS.
• Develop and implement a plan for checking the compliance controls of all business units within PFS.
• Provide advisory to business units within PFS in relation to Compliance Control & Monitoring and Compliance Assurance matters on product and/or sales governance.
• Drive Business Units/Sales Channels to ensure all relevant new legislation and regulation on sales governance is implemented in a timely manner, includes validate gap analysis performed by business units and follow up until closure of gaps identified.
• Overall responsibility for completion of CSA on sales governance for all business units within PFS, includes validate the CSA performed by business units and follow up until closure of gaps identified.
• Key liaison with Group Compliance and Business Units/Sales Channels to ensure all independent reviews on sales governance is implemented in a timely manner, include follow up until closure of gaps identified.
• Perform review or validation of the quality of work including identification of gaps and potential areas for improvement based on the area assessed.
• Drive initiatives to revise existing internal processes and/or adopt new processes to comply with new regulatory requirements, where necessary.
• Assist with the coordination of any regulatory information requests on sales governance, including BNM Review and meetings with audits.
• Assist GM/Head of PFS Compliance in oversight or coordinate of governance committee (i.e. RCGC or FCGC) matters, issues and events that may have significant regulatory, reputational or financial impact towards meeting business objectives, where required.
• Establish and share best practice, with reference to competitor benchmarks as appropriate.
• Work with relevant stakeholders to derive cross functional compliance related policies and standards.
• Build a close working relationship with respective Business Unit / Business Heads, Group Compliance, Group Risk, Group Support Services (including legal), Group Internal Audit, other business units and functions where relevant, in the implementation and enforcement of policies and guidelines.
• Build a close working relationship with Group Compliance, as well as Hong Leong Islamic Bank to help ensure compliance with Shariah requirements where necessary.
• Lead the compliance projects initiated by Group Compliance, where necessary.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations.

To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.

HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.