Manager, Operations Governance

prudential; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

Prudential Malaysia is seeking a Manager, Operations Governance to strengthen the governance, risk and control framework across insurance operations. You will lead audit engagements, regulatory submissions, incident management, and risk assessments in line with Bank Negara Malaysia (BNM) standards.

This hands‑on role requires influencing stakeholders, embedding sustainable governance practices, and delivering timely governance reporting to senior management.

Responsibilities

• Act as the central coordinator for internal audit, external audit, regulatory examinations, risk and compliance assurance/read‑across review for insurance operations.
• Manage end‑to‑end audit lifecycle: planning support, information requests, walkthroughs, fieldwork facilitation and management responses.
• Track findings and actions to closure; validate remediation is effective and sustainable.
• Ensure audit‑related controls are updated in PRISM with correct control IDs.
• Escalate high‑risk findings with clear remediation proposals and timelines.
• Monitor regulatory requirements and translate into actionable guidance for operations.
• Prepare governance reports, dashboards and management information for senior leadership and boards.

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Manager, Operations Governance is responsible for strengthening the governance, risk and control environment across insurance operations. The role manages audit engagements, regulatory requirements, incident and issue management, risk and control assessments, quality assurance and read‑across reviews, and provides risk and regulatory advisory to operational teams. The incumbent ensures timely and accurate governance reporting and effectively coordinates the Operations Governance Meeting.

This is a hands‑on, delivery‑focused role that combines governance discipline with practical, business‑friendly execution. The incumbent is expected to influence stakeholders, challenge control weaknesses constructively, and embed sustainable governance practices into day‑to‑day operations, in line with Group standards and Bank Negara Malaysia (BNM) regulatory expectations.

KEY RESPONSIBILITIES

1. Audit Management

Act as the central coordinator for internal audit (GwIA), external audit, regulatory examinations, risk and compliance assurance/read‑across review covering insurance operations.

Manage the end‑to‑end audit lifecycle, including planning support, information requests, walkthroughs, fieldwork facilitation and management responses.

Track audit findings and agreed management action plans to timely closure, and validate that remediation is effective and sustainable.

Ensure audit‑related controls are correctly updated in PRISM (or equivalent) and tagged with the correct control ID.

Escalate overdue or high‑risk findings to the Line Manager with clear remediation proposals and timelines.

2. Regulatory Requirements & Regulatory Advisory

Monitor applicable regulatory requirements (e.g. BNM policy documents, Group standards) and assess their impact on operational processes and controls.

Provide practical risk and regulatory advisory to operations teams, translating regulatory expectations into clear, actionable guidance.

Support compliance change management by ensuring new or revised requirements are reflected in processes, SOPs and controls.

Support timely and accurate regulatory submissions and self‑identification and remediation (e.g. ISBAM) discipline.

3. Incident and Issue Management

Manage operational incidents and issues from identification through to root cause analysis, corrective action and closure.

Ensure incidents are registered in PRISM within the required timeframe and that owners and action plans are clearly defined.

Track the agreed management action plans to timely closure, and validate that remediation is effective and sustainable.

Review recurring or repeated incidents to identify systemic root causes and prevent recurrence.

Maintain the incident register and produce incident analysis for management, Risk Committee and Board reporting.

4. Risk and Control Assessment and Review

Facilitate and review Risk & Control Self‑Assessment (RCSA) and Risk & Regulatory Self‑Assessment (RRSA) for in‑scope operational processes.

Assess whether key controls are appropriately designed and operating effectively, document gaps and support follow‑up actions.

Perform test‑of‑one and periodic control testing for non‑in‑scope processes, by phases as agreed with the Line Manager.

Ensure key controls are accurately updated in PRISM and that any mis‑alignment between RCSA ratings and actual control effectiveness is addressed.

5. Read‑Across Review

Conduct read‑across reviews to assess whether findings, incidents or regulatory issues raised in one area also exist in other operational processes.

Identify common themes and control gaps, and drive consistent remediation across departments.

Document read‑across outcomes and update the relevant controls in PRISM or equivalent.

6. Timely and Accurate Reporting

Prepare timely, accurate and insightful governance reports, dashboards and management information for senior management, Risk Committee and the Board.

Analyse trends, themes and root causes across audit, incidents, RCSA/RRSA, QA and read‑across activities, and recommend corrective actions.

Maintain the Operations Governance Action Items Monitoring Worksheet and track all action items to closure.

7. Operations Governance Meeting Management

Effectively plan, coordinate and manage the Operations Governance Meeting, including agenda, materials, minutes and follow‑up actions.

Consolidate inputs from operations, risk, compliance and audit into clear, decision‑ready papers.

Track decisions and action items to completion and provide status updates to stakeholders and