Head, Operational Risk Analytics & Governance, Group Risk Management

SME Bank Malaysia; Kuala Lumpur; On-site; MYR 250,000 - 450,000; Full time

Job summary

SME Bank Malaysia is seeking a seasoned Head of Operational Risk Analytics & Governance to shape and oversee the Bank's risk framework. You will lead ORM liaison functions, drive RCSA enhancements, and monitor KRIs to identify and mitigate emerging risks.

The role requires strategic oversight, stakeholder engagement, and a strong compliance mindset. Responsibilities include ensuring regulatory alignment with Bank Negara Malaysia, reporting to senior management, and guiding risk remediation

Qualifications

• Bachelor's degree or equivalent required.
• Accreditation in ORM from a professional body (e.g., AICB, ABS) would be an added advantage.
• Minimum 10 years of relevant experience in banking/financial services.
• Proven managerial experience with strong ethics and oversight.
• Understanding of banking activities and operational risk controls.
• Excellent written and spoken communication skills.
• Analytical mindset with strong interpersonal and planning abilities.

Responsibilities

• Drives and oversees ORM liaison functions across the Bank for day-to-day risk matters.
• Leads the RCSA framework development and ongoing enhancement.
• Oversees KRI development, monitoring and reporting to identify emerging risks.
• Ensures compliance with regulatory requirements and Bank Negara Malaysia expectations.
• Coordinates closure of RCSA actions, KRIs, audit findings and regulatory issues.
• Promotes risk awareness and risk culture through engagement and training.
• Provides independent risk advisory and challenge to business units.

Skills

Analytical skills

Interpersonal skills

Communication skills

Planning and organizing

Independent work

Stakeholder engagement

Problem solving

Education

Bachelor's Degree or equivalent

Job description

Join us as the Head, Operational Risk Analytics & Governance and play a pivotal role in shaping and overseeing the Bank's operational risk management framework.

Responsibilities:

• Drives and provides oversight of the Operational Risk Liaison Officer (ORLO) and Compliance Risk Liaison Officer (CRLO) functions across the Bank to ensure effective management of day-to-day operational risk matters.
• Drives the implementation and continuous enhancement of the Risk and Control Self-Assessment (RCSA) framework to ensure key operational risks and control weaknesses are proactively identified, assessed, monitored, and mitigated.
• Oversees the development, monitoring, and reporting of Key Risk Indicators (KRIs) to ensure emerging operational risks are identified early and appropriate corrective actions are undertaken.
• Ensures compliance with applicable regulatory requirements, policies, and industry best practices, including Bank Negara Malaysia's Operational Risk Management and Operational Resilience expectations, while supporting the enhancement of the Bank's overall risk governance framework.
• Coordinates with business units and risk owners to ensure timely closure of RCSA action plans, KRI breaches, audit findings, regulatory issues, and operational risk remediation initiatives.
• Promotes operational risk awareness and risk culture across the Bank through engagement, training, guidance, and continuous communication with stakeholders.
• Challenge and validates risk assessments, control effectiveness, and risk mitigation actions submitted by business and support units to ensure consistency, completeness, and robustness.
• Provides independent operational risk advisory and challenge function to business units on operational risk exposures, control enhancements, and regulatory expectations.
• Prepares and present operational risk dashboards, trend analyses, and management reports to senior management and relevant committees, highlighting key risk exposures, emerging risks, and action plans.
• Monitors operational risk events, incidents, near misses, and control failures, ensuring timely escalation, root cause analysis, corrective actions, and lessons learned across the Bank.
• Plans and executes the action plan identified for closure of audit observations and BNM CRR including new policy requirements by the regulator.
• Involves in internal training or briefing program/activities involving members of staff and Management/Board.
• Attend ORM related courses to enhance operational, banking and/or technical knowledge including relevant certification program.

Requirements:

• A minimum of Bachelor's Degree or its equivalent; and
• Accreditation/Certification in ORM from a professional body e.g. AICB, ABS would be an added advantage.
• Minimum 10 years relevant experience in related industry.
• Had previously assumed managerial position(s) with good professional ethics and occupational track records.
• Understanding of banking activities, preferably with knowledge in operational risk management and controls implementation.
• Strong written and verbal communication is essential.
• Possess analytical and interpersonal skills.
• Good planning and organising skills with strong follow through abilities.
• Self-motivated and able to work independently.