Manager, Operation Excellence

MindMerge Consulting; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

MindMerge Consulting is seeking a senior Operations Excellence Lead in Shah Alam to drive end-to-end CI programs across warehousing, logistics, and manufacturing. You will identify inefficiencies, map processes, and run productivity and cost-optimization projects using data and KPIs.

The role requires Lean/Six Sigma expertise, strong Excel and Power BI skills, and experience with WMS/TMS/ERP systems. You will partner with Site Managers and IT to deliver system-driven improvements and governance

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering or related discipline required.
• Minimum 5–8 years of experience in Logistics, Supply Chain, Manufacturing, Industrial Engineering or Operational Excellence functions.
• Experience in Contract Logistics (Warehousing & Distribution) highly preferred.
• Proven track record in productivity improvement and cost optimization projects.
• Experience managing cross-functional projects and operational transformation programs.
• Exposure to Lean, Six Sigma, Kaizen or Continuous Improvement methodologies.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and Power BI capabilities.
• Experience with WMS, TMS, ERP or related logistics systems.
• Knowledge of warehouse operations, transportation operations, inventory management and supply chain processes.
• Strong leadership and influencing skills.
• Results-oriented and hands-on approach.
• Strong communication and presentation skills.
• Able to work independently and manage multiple projects simultaneously.

Responsibilities

• Lead end-to-end operational excellence programs across warehousing and transportation operations.
• Identify operational inefficiencies and improvement opportunities through data analysis and site assessments.
• Drive productivity improvement projects to improve labor, space, equipment, and process utilization.
• Develop and implement SOPs and best practices.
• Conduct process mapping and workflow redesign initiatives.
• Establish CI roadmap and project pipeline; convert manual operation to system-driven operation via WMS/IT.

Skills

Lean

Six Sigma

Kaizen

Advanced Excel

Power BI

Analytical thinking

Education

Bachelor's Degree in Supply Chain Management / Logistics / Industrial Engineering / Business Administration

Master's Degree or Professional Certification (advantage)

Tools

WMS

TMS

ERP

Job description

Shah Alam, Malaysia | Posted on 10/28/2026

1. OperationalExcellence & Continuous Improvement

• Leadend-to-end operational excellence programs across warehousing andtransportation operations.
• Identifyoperational inefficiencies and improvement opportunities through data analysisand site assessments.
• Driveproductivity improvement projects to improve labor, space, equipment, andprocess utilization.
• Develop andimplement standard operating procedures (SOPs) and best practices.
• Conductprocess mapping and workflow redesign initiatives.
• Establishand monitor Continuous Improvement (CI) roadmap and project pipeline.
• ConvertingManual operation to system-driven operation through WMS or IT

2. Productivity& Cost Optimization

• Analyzeproductivity performance and identify cost-saving opportunities.
• Lead laborproductivity studies, time & motion studies, and resource optimizationprojects.
• Developmanpower productivity benchmarks and operational KPIs.
• Monitorproject benefits realization and cost reduction achievements.
• Supportoperational budget control and cost improvement initiatives.

3. OperationalAnalytics & KPI Management

• Developoperational dashboards and performance reporting tools.
• Analyzewarehouse and transportation KPIs and provide actionable recommendations.
• Track siteperformance against productivity, quality, inventory accuracy, and servicetargets.
• Establishroot cause analysis methodology for recurring operational issues.
• Preparemanagement reports and executive presentations.

4. ProjectManagement & IT Transformation

• Leadoperational transformation projects from initiation to implementation.
• Coordinatecross-functional teams to ensure project milestones are achieved.
• Support newbusiness implementation and operational setup activities.
• Participatein automation, system enhancement, and digitalization initiatives.
• Manageproject risks and escalation issues.

5. Quality& Compliance

• Ensurecompliance with SOP, ISO standards, customer requirements, and companypolicies.
• Supportinternal audits and corrective action programs.
• Driveoperational governance and process standardization across sites.
• Monitorservice quality and customer-related operational performance

6. StakeholderManagement

• Collaboratewith Site Managers, Operations Managers, Engineering, Finance, and IT teams.
• Presentproject updates and performance improvement results to management.
• Supportcustomer presentations related to operational excellence initiatives.

Requirements

• Bachelor'sDegree in Supply Chain Management, Logistics, Industrial Engineering, BusinessAdministration, or related disciplines. Master's Degree or ProfessionalCertification is an advantage.
• Minimum 5-8years of experience in Logistics, Supply Chain, Manufacturing, IndustrialEngineering, or Operational Excellence functions.
• Experiencein Contract Logistics (Warehousing & Distribution) is highly preferred.
• Proventrack record in productivity improvement and cost optimization projects.
• Experiencemanaging cross-functional projects and operational transformation programs.
• Exposure toLean, Six Sigma, Kaizen, or Continuous Improvement methodologies.
• Stronganalytical and problem-solving skills.
• AdvancedMicrosoft Excel and Power BI capabilities.
• Experiencewith WMS, TMS, ERP, or related logistics systems.
• Knowledgeof warehouse operations, transportation operations, inventory management, andsupply chain processes.
• Strongleadership and influencing skills.
• Results-orientedand hands-on approach.
• Strongcommunication and presentation skills.
• Able towork independently and manage multiple projects simultaneously.