Manager of Product Development

Raffcomm Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Raffcomm Sdn Bhd in Malaysia seeks a Product Manager to lead planning, execution and performance of SSM e-Info and CA products. You will align product direction with business goals, drive roadmap execution, and ensure regulatory compliance.

You will supervise Product Executives, manage cross-functional teams, and oversee testing, deployment, and go-live governance to deliver high-quality solutions for government and corporate clients.

Qualifications

• Experience in product planning and execution for complex IT services.
• Stakeholder management across IT, QA, Compliance and Marketing.

Responsibilities

• Define and own the product roadmap for SSM e-Info and CA services.
• Prioritize enhancements and system improvements based on business needs and stakeholder input.
• Ensure alignment between product direction, revenue goals, and regulatory requirements.
• Approve URS, test scope, and product changes prepared by Product Executives.
• Oversee product pricing strategy, packaging, and positioning.
• Supervise Product Executives in executing roadmap and enhancement plans.
• Monitor development progress, risks, and issue resolution.
• Lead go-live planning, deployment strategy, and post-launch monitoring.
• Ensure product documentation standards and service change tracking.

Job description

The Product Manager is responsible for leading the planning, execution, and performance of SSM e-Info and Certification Authority (CA) products. This role oversees Product Executives, ensures alignment with business objectives, drives product roadmap execution, and maintains compliance with regulatory and operational requirements. The Product Manager acts as the key decision-maker for product direction, prioritization, and delivery.

Key Responsibilities

Define and own the product roadmap for SSM e-Info and CA services.

Prioritize product enhancements, features, and system improvements based on business needs and stakeholder input.

Ensure alignment between product direction, revenue goals, and regulatory requirements.

Approve functional requirements (URS), test scope, and product changes prepared by Product Executives.

Oversee product pricing strategy, packaging, and positioning.

2. Product Development & Execution Oversight

Supervise Product Executives in executing roadmap and enhancement plans.

Provide direction on system enhancement requests and ensure proper prioritization.

Monitor overall development progress, risks, and issue resolution.

Ensure proper documentation standards are maintained (URS, test scripts, product documentation).

Ensure accurate tracking of service requests, enhancements, and operational changes.

3. Testing, Deployment & Go-Live Governance

Oversee SIT, UAT, and FAT planning and execution.

Approve test results, sign-offs, and readiness for deployment.

Ensure proper defect management and resolution before go-live.

Lead go-live planning, deployment strategy, and post-launch monitoring.

Ensure successful execution of product launches including marketing alignment.

4. Stakeholder Management & Cross-Functional Leadership

Act as the primary point of accountability for all product-related matters

Manage communication with internal stakeholders including IT, QA, Operations, Compliance, and Marketing.

Ensure timely and accurate reporting of product status, risks, and milestones.

Align business, technical, and operational teams towards common delivery goals.

Escalate critical issues and provide resolution strategies.

5. Compliance, Risk & Governance (Especially for CA)

Ensure all CA-related processes comply with regulatory and security requirements.

Maintain proper separation of duties and governance standards in CA operations.

Work closely with security and compliance teams to ensure audit readiness.

Ensure product and system changes do not compromise integrity, confidentiality, or trust.

6. Operational Performance & Continuous Improvement

Monitor product performance, system stability, and service delivery quality.

Identify improvement opportunities and drive optimization initiatives.

Ensure proper maintenance of product documentation, pricing, and feature updates.

Review operational reports and ensure service KPIs are met.

Lead and manage Product Executives across SSM e-Info and CA products.

Provide guidance, task prioritization, and performance monitoring.

Ensure clear delegation of responsibilities and accountability.

Support team development and capability building.

8. Client & Market Support

Support key client engagements related to product offerings.

Ensure product positioning and awareness initiatives are aligned with business goals.

Provide input into marketing strategies and product communication.

9. Other Responsibilities

Ensure confidentiality, integrity, and security in all product-related activities.

Maintain strong understanding of company products and services.

Perform any other duties as assigned by Management.

Raffcomm Group is an established Information Technology (IT) company that aims to be the Prime Identity Services Company by securely organizing corporate individual information and make verified identification universally accessible.

Raffcomm Sdn Bhd is a service provider for the Suruhanjaya Syarikat Malaysia (SSM), to supply information on companies and businesses incorporated and registered in Malaysia over our online portal SSM e-Info to public users as well as to Corporate Integration Clients (Government Agencies, Private Sectors, Banks, Telecommunications, Transportation, Credit Reporting Agencies, etc.).

Through our subsidiary, Raffcomm Technologies Sdn Bhd (Rafftech), we offer Certification Authority services to address cyber security issues such as Authentication, Data Integrity and Confidentiality, Non-Repudiation. We take pride in securing online transactions using Digital Certificates for Encryption & Digital Signing.

Under this group, Raffcomm is authorised to deliver company and business information via SSM e-Info, to act as a Malaysian Certification Authority (CA) for digital signing services and to issue e-Money/e-Wallet. We are a proud holder of three trust business licenses namely:

BNM e-Money Issuing License since 2013 by BNM

Certification Authority License since 2018 by MCMC

Corporate Information License since 2006 by SSM

Raffcomm is built from a well-based foundation of talented and dedicated team to ensure the utmost satisfaction of our customers. We are very persistent in ensuring outstanding services delivered to clients' need. From being an IT provider, Raffcomm has bloomed since 1999 into a dynamic organization handling various IT solutions and services and will continue to grow and evolve together with the industry.

Raffcomm Group is an established Information Technology (IT) company that aims to be the Prime Identity Services Company by securely organizing corporate individual information and make verified identification universally accessible.

Raffcomm Sdn Bhd is a service provider for the Suruhanjaya Syarikat Malaysia (SSM), to supply information on companies and businesses incorporated and registered in Malaysia over our online portal SSM e-Info to public users as well as to Corporate Integration Clients (Government Agencies, Private Sectors, Banks, Telecommunications, Transportation, Credit Reporting Agencies, etc.).

Through our subsidiary, Raffcomm Technologies Sdn Bhd (Rafftech), we offer Certification Authority services to address cyber security issues such as Authentication, Data Integrity and Confidentiality, Non-Repudiation. We take pride in securing online transactions using Digital Certificates for Encryption & Digital Signing.

Under this group, Raffcomm is authorised to deliver company and business information via SSM e-Info, to act as a Malaysian Certification Authority (CA) for digital signing services and to issue e-Money/e-Wallet. We are a proud holder of three trust business licenses namely:

BNM e-Money Issuing License since 2013 by BNM

Certification Authority License since 2018 by MCMC

Corporate Information License since 2006 by SSM

Raffcomm is built from a well-based foundation of talented and dedicated team to ensure the utmost satisfaction of our customers. We are very persistent in ensuring outstanding services delivered to clients' need. From being an IT provider, Raffcomm has bloomed since 1999 into a dynamic organization handling various IT solutions and services and will continue to grow and evolve together with the industry.

What can I earn as a Product Development Manager