Manager, Master Data Management

Swap Asia; Petaling Jaya; On-site; MYR 120,000 - 200,000; Full time

Job summary

Swap Asia is seeking a Master Data Manager to govern material, vendor, customer, and pricing master data across enterprise systems. You will ensure accuracy, consistency, and governance while partnering with Operations, Procurement, Finance, and IT to support data-driven decision making.

The role emphasizes data governance, process improvement, and ERP system enhancements to drive operational efficiency and data integrity within the supply chain.

Qualifications

• Bachelor-level degree in a related field is required.
• Minimum 5 years in Master Data Management or related roles.
• Strong understanding of master data governance principles and processes.
• Experience with SAP ERP / S4HANA environments preferred.
• Proficient in Excel, reporting, and data analysis.

Responsibilities

• Manage and govern material, vendor, customer, pricing, and related master data across enterprise systems.
• Ensure master data accuracy, completeness, and consistency with governance standards.
• Establish naming conventions, approval workflows, and data control processes.
• Develop and maintain master data dashboards, KPI tracking, and reporting.
• Coordinate with stakeholders to resolve master data issues and improve processes.
• Support data migration, cleansing, and validation in projects.

Skills

Analytical thinking

Coordination

Problem-solving

Communication

Data governance

Education

Bachelor's degree in Supply Chain, Logistics, Business Administration, Information Systems, or related field

Tools

SAP ERP / S4HANA

Microsoft Excel

Job description

The Master Data Manager is responsible for managing and governing enterprise master data to ensure accuracy, consistency, and operational integrity across all business entity, systems and supply chain operations. This role oversees the creation, maintenance, control, and continuous improvement of material, vendor, customer, pricing, and related master data within the organization's ERP environment. The role works closely with Operations, Procurement, Warehouse, Finance, Customer Service, and IT teams to support business continuity, operational efficiency, and data governance initiatives. The position also provides limited support and coordination for logistics and operational activities where master data accuracy directly impacts supply chain execution.

Responsibilities

A. Master Data Governance & Management

Manage and govern material, vendor, customer, pricing, and related master data across enterprise systems.

Ensure master data accuracy, completeness, consistency, and compliance with established governance standards.

Establish and maintain master data naming conventions, approval workflows, and data control processes.

Monitor and improve First-Time-Right (FTR) master data creation performance to reduce operational errors and rework.

Ensure timely master data setup and maintenance to support operational and business requirements.

Perform periodic master data audits, validations, and corrective actions to maintain data integrity.

Develop and maintain master data dashboards, KPI tracking, and management reporting.

Coordinate closely with business stakeholders to resolve master data issues and process gaps.

Support system data migration, cleansing, and validation activities during projects and enhancement initiatives.

Maintain proper documentation, SOPs, and process governance related to master data management.

B. Operational & Cross-Functional Support

Collaborate with Operations, Procurement, Warehouse, Finance, Customer Service, and IT teams to support smooth operational execution.

Support Purchase Order (PO) related coordination and operational data accuracy where required.

Provide support for logistics operational coordination related to shipment documentation and data requirements.

Assist in resolving operational issues arising from master data discrepancies or transactional inaccuracies.

Support operational readiness through timely and accurate system updates.

C. Process Improvement & Digitalization

Identify opportunities to improve master data processes, workflows, and operational efficiency.

Support automation, digitalization, and continuous improvement initiatives related to master data governance.

Participate in ERP, SAP, and system enhancement projects related to master data and operational processes.

Drive standardization and process discipline across master data management activities.

Lead, coach, and develop team members within the master data function.

Establish clear performance expectations and promote accountability within the team.

Foster a culture of accuracy, collaboration, compliance, and continuous improvement.

Support succession planning and capability development within the department.

Requirements

Bachelor's Degree in Supply Chain, Logistics, Business Administration, Information Systems, or related field.

Minimum 5 years of experience in Master Data Management, Supply Chain Operations, ERP Governance, or related functions.

Strong understanding of master data governance principles and operational processes.

Experience working with SAP ERP / S4HANA environments is preferred.

Strong analytical, coordination, and problem-solving skills.

Good understanding of cross-functional business operations and supply chain workflows.

Proficient in Microsoft Excel, reporting, and data analysis.

Good communication and stakeholder management skills.

Experience in electronics, telco, retail, distribution, or 3PL/4PL industries is an added advantage.

Information Technology Services 101-1,000 employees

Swap Asia represents the regions leader in Value-Add Services focusing in creating values in the end-to-end device lifecycles for carriers and manufacturers.

Our core DNA has always been to assist our partners to deepen their relationship with every customer life using data-driven products and platforms. Reducing their financial exposure and maintaining their position as market leader in the industry.

We make it easier for you to focus where it matters, your customers.

Swap Asia represents the regions leader in Value-Add Services focusing in creating values in the end-to-end device lifecycles for carriers and manufacturers.

Our core DNA has always been to assist our partners to deepen their relationship with every customer life using data-driven products and platforms. Reducing their financial exposure and maintaining their position as market leader in the industry.

We make it easier for you to focus where it matters, your customers.