Assistant Manager – Order management & Operation

Find Global Sdn. Bhd; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

A leading operational governance firm in Kuala Lumpur is looking for a skilled professional to oversee end-to-end operational governance, focusing on data integrity, order fulfilment, and compliance. The candidate will manage logistics partners, lead an annual physical stock take, and report on inventory while coordinating closely with Finance, Supply Chain, and other departments. Strong leadership skills and excellent stakeholder management ability are essential. This role provides an excellent opportunity to enhance operational efficiencies in a dynamic environment.

Qualifications

• Experience in managing operational governance, particularly in data integrity and compliance.
• Strong analytical skills for pricing and gross margin validations.
• Ability to coordinate with multiple stakeholders across different functions.
• Strong cross-functional coordination across Finance, Supply Chain, Retail, Marketing.
• Leadership experience with at least one direct report.

Responsibilities

• Responsible for end-to-end operational governance and data management.
• Manage logistics partners and oversee order management processes.
• Lead annual physical stock take and prepare inventory reports.
• Manage logistics partners, oversee order fulfilment and returns.
• Lead annual physical stock take and reconciliations.
• Review and update SOPs annually; drive continuous improvement.
• Liaise with Singapore warehouse and regional counterparts.
• Provide guidance to at least one direct report.

Skills

Data governance

Stakeholder management

Leadership

Process improvement

Tools

ERP system

Job description

This role is responsible for end-to-end operational governance, covering master data integrity, order fulfilment, inventory controls, financial compliance support, and process standardisation. The position acts as a key coordination point between Finance, Supply Chain, Retail, Marketing, and regional stakeholders to ensure accurate data, smooth operations, and strong internal controls.

Data Governance & Systems

• Own the creation, maintenance, and governance of Accounting and Item Master Data within the ERP system, ensuring accuracy, integrity, and readiness for system migrations and periodic data cleansing.
• Perform pricing and gross margin validations for item setup in alignment with internal controls and Group policies.
• Support compliance by ensuring master data and operational processes adhere to established governance standards.
• Conduct credit checks and verification procedures for AP and AR registrations in accordance with internal control requirements.
• Coordinate the preparation and compilation of self-billed e-invoice documentation (K1) for transactions with foreign suppliers.

Order Management, Logistics & Retail Support

• Manage appointed logistics partners, overseeing delivery coordination, order fulfilment, returns, and stock movements.
• Oversee weekly order cycles, including store transfers and free-of-charge item replenishments.
• Act as the key liaison with the Singapore warehouse and regional counterparts to ensure seamless cross-border coordination.

Inventory Control & Reporting

• Lead the annual physical stock take, including nationwide coordination, and ensure timely reconciliation and issue resolution.
• Prepare monthly inventory analyses and reconciliation reports for both stock and non-stock items, highlighting variances and control gaps.

Process & SOP Governance

• Review, update, and maintain Standard Operating Procedures (SOPs) annually to ensure processes remain current, efficient, and compliant.
• Drive continuous improvement by identifying operational gaps and implementing practical enhancements.

Leadership & Stakeholder Management

• Provide guidance and task oversight to at least one direct report.
• Work closely with internal departments and external partners, demonstrating strong communication, collaboration, and problem-solving capabilities.