Manager, Learning & Culture

Grab; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Term Life Insurance

Comprehensive Medical Insurance

Flexible Work Arrangements

Parental and Birthday Leave

Grab Flex Benefits Package

Job summary

Grab is looking for a Learning & Culture Manager in Petaling Jaya, Malaysia. This role involves leading complex projects to enhance employee capabilities and improve collaboration through targeted interventions. The ideal candidate will possess strong problem-solving skills and the ability to implement effective behaviour change programmes.

Grab offers a supportive work environment with a strong focus on well-being, including benefits like life insurance, flexible work arrangements, and leave policies.

Qualifications

• Strong judgment in turning complexity into clear strategy.
• Experience building programmes that drive lasting changes.
• Evidence of leading initiatives from zero to scale.

Responsibilities

• Turn complex organisational needs into clear strategies.
• Architect solutions combining learning, culture, and workflow.
• Lead cross-functional delivery of plans.
• Define success measures and refine solutions.

Skills

Systems Thinking

Problem Solving

Behaviour Change

Intervention Design

Adaptive Execution

Stakeholder Leadership

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

The People and Organisation Development team's (POD) mission is to fuel Grab's success by creating an environment where our people can do their best work. The Learning & Culture team strengthens Grab's productivity advantage and enables high performance at scale by building core skills and embedding shared ways of working. As coaches, strategists, and designers, we create targeted learning, behaviour change, and org development interventions that improve how Grabbers grow, collaborate, and execute.

Get to Know the Role

As the Learning & Culture Manager, you will lead complex, cross‑team projects that:

• Build core employee capabilities: Equip Grabbers with critical human and AI skills that accelerate high performance and growth.
• Embed shared ways of working: Shape the behavioural standards, team habits, and culture interventions that improve how Grabbers collaborate, decide, and execute.

This is a regional, individual contributor role, and you will report to the Head of Learning & Culture. Grab has a 5‑day onsite working practice.

Critical Tasks You Will Perform

• Diagnose and Strategise: You will turn complex organisational needs into clear learning and culture strategies. Using data, feedback, and observation to identify the highest‑impact problems to solve, you will define roadmaps that deliver measurable outcomes.
• Design Integrated Interventions: You will architect solutions that combine learning, culture, workflow, and system levers.
• Lead Cross‑Functional Delivery: You will take full ownership of your plans from concept to scale. This includes managing external vendors, partnering with People and business stakeholders, and securing adoption across teams and leaders.
• Measure Impact and Iterate: You will define success measures, evaluate intervention effectiveness, and continuously refine solutions.

Qualifications

What You’ll Bring

• Systems Thinking and Problem Solving: Strong judgment in turning complexity, imperfect data, and organisational signals into clear strategy. You can identify root causes, make smart trade‑offs, and define scalable interventions independently.
• Behaviour Change and Intervention Design: Demonstrated experience building programmes or interventions that drive lasting changes in behaviour, team norms, or ways of working—not just delivering training.
• Adaptive Execution: Evidence of leading initiatives from zero to scale across multiple levers— from content to workflow, tech, or operating‑model changes. You test quickly, learn fast, and raise quality over time.
• Regional Influence and Stakeholder Leadership: Strong track record of securing support across senior stakeholders in a complex regional environment. You align leaders and partners through clear thinking, credible evidence, and strong execution.

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex: create a benefits package that suits your needs and aspirations.
• Celebrating moments that matter in life with loved ones through Parental and Birthday leave, and giving back to communities through Love‑all‑Serve‑all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• FlexWork arrangements such as differentiated hours to balance personal commitments.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.