Manager, IT Operations (Proton Capital)

Proton; Subang Jaya; Presencial; MYR 100.000 - 180.000; Jornada completa

Descripción de la vacante

Proton is seeking an experienced IT Operations Lead in Malaysia to ensure reliable and secure business systems, infrastructure and daily IT services. You will oversee incident response, cloud resources and asset lifecycle management while aligning with Group IT standards.

You will coordinate vendors and internal teams, drive security controls, risk management and business continuity. This role requires hands-on cloud skills and strong vendor management in a financial services context.

Formación

• At least 5 years of IT operations or infrastructure experience.
• Solid knowledge of servers, networking, databases and information security.
• Experience managing vendors and IT assets; ability to coordinate with Group IT, business units and service providers.
• Financial services IT ops experience or relevant cloud/ITIL certifications preferred.

Responsabilidades

• Oversee daily IT operations and user support; coordinate incident recovery and provide after-hours response.
• Serve as local IT service contact; coordinate with Group IT and vendors on end-user devices, networks and office services.
• Own IT asset lifecycle management for devices, licenses and subscriptions; maintain inventories and provisioning processes.
• Maintain cloud platforms, manage resources, capacity and costs; oversee monitoring, backups and recovery.
• Implement local IT procedures aligned with Group requirements; manage vendors and outsourced services; monitor SLAs and service quality.
• Implement security requirements, manage local IT risks, support compliance reviews and coordinate business continuity.

Conocimientos

IT operations

Cloud platforms

Server administration

Networking

Information security

Vendor management

Troubleshooting

Herramientas

ITIL

Monitoring tools

Descripción del empleo

Take overall responsibility for the company's IT operations, ensuring reliable and secure business systems, infrastructure and day-to-day IT services.

Key Responsibilities:

• 1. Manage daily operations and user support, coordinate incident recovery and provide emergency response outside normal working hours.


• 2. Act as the local IT service contact, coordinating Group IT (GIT) and vendors on end-user devices, networks and office services.


• 3. Own IT asset lifecycle management for devices, licences and subscriptions, maintaining inventories and managing provisioning, allocation, transfers and disposal.


• 4. Maintain cloud platforms, manage resources, capacity and costs, and oversee monitoring, backups and recovery.


• 5. Implement local IT procedures aligned with Group requirements, manage vendors and outsourced services, and monitor SLAs and delivery quality.


• 6. Implement security requirements, manage local IT risks, support compliance reviews and coordinate business continuity.

Requirements:

• 1. At least 5 years of IT operations or infrastructure experience, with strong hands-on cloud platform skills.


• 2. Solid knowledge of servers, networking, databases and information security, with independent troubleshooting skills.


• 3. Experience managing vendors and IT assets, with the ability to coordinate effectively with Group IT, business functions and service providers.


• 4. Financial services IT operations experience or relevant cloud platform or ITIL certifications are preferred.