Manager Fund Services

Standard Chartered; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Jora Malaysia in Kuala Lumpur is seeking to support the Securities Services Fund Services team. The role supports senior management in delivering high-quality fund services, overseeing daily operations, and guiding associates toward objectives.

The position focuses on maintaining productivity, risk management, and client satisfaction by aligning with SLAs and efficient processes.

Responsibilities

• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
• Assist the Head of Securities Services Fund Services/Senior Managers/Team Managers in leading Fund Services team to achieve quality service by meeting the prescribed objectives and goals.
• Assist the team management in overseeing the daily operations of the Fund Services team and contribute towards meeting the team’s objectives.
• Assist the Head of Securities Services Fund Services/Senior Managers/Team Managers on Fund Services’ individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
• Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
• Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved.
• Verify transactions processed by team/associates and authorize those that fall within own-delegated release authority.
• Establish and maintain close working relationship with appropriate persons in the Spoke countries, Chennai Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc.
• Enhance client experience by supporting various initiatives such as system enhancement, change, cross-border BCP to improve overall STP rates for processes involving manual intervention.

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
• Assist the Head of Securities Services Fund Services/Senior Managers/Team Managers in leading Fund Services team to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the Fund Services team and contribute towards meeting the team’s objectives.
• Assist the Head of Securities Services Fund Services/Senior Managers/Team Managers on Fund Services’ individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
• Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility). Standardise capacity models across process / units to simplify the billing.
• Verify transactions processed by team/associates and authorize those that fall within own-delegated release authority. Checking of and/or approving customer’s Fund Services order against Fund Services system.
• Establish and maintain close working relationship with appropriate persons in the Spoke countries, Chennai Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.
• Enhance client experience by supporting various initiatives such as system enhancement, change, cross-border BCP to improve overall STP rates for processes involving manual intervention. This is to improve the efficiency and performance with minimal resource.
• Lower the risk profile overall by improving availability and stability. This is done by identify and escalation all risks items / potential gaps to the risk team timely and update in BORF. Update the internal and external errors on time to the risk team / top 18 client escalation reporting / Root Cause Analysis. Timely updating of daily process checklists and daily review.
• Review incidents, audit findings, external events and test them against our control environment, remediate where necessary. Controls for all errors and existing ones should be tested once in a month. Periodic review of CST /KCI, PRAs, and identification of process risks, staff training on Ops Risk. Audit: Overall established MCA grade at the minimum.
• Plan and ensure the resiliency / call tree exercises are done regularly inline with the GBS calendar. Ensure all critical activities are load balanced between across GBS sites. H1 & H2 exercises should have NIL exceptions.