Manager, End User Computing

Great Eastern; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Great Eastern in Malaysia is seeking an experienced End-User Computing Lead to drive the strategy and delivery of EUC services across Windows, macOS, mobile, and VDI environments. You will partner with business, IT application and infrastructure teams to ensure reliable incident recovery, proactive prevention, and scalable reference architectures.

The role requires a Bachelor's degree and at least 10 years in EUC, strong troubleshooting, leadership, and ability to influence stakeholders to drive

Job description

We are looking for people with

• Possess Bachelor's degree or Professional Degree in Computer Science / IT or equivalent
• Minimum 10 years of relevant experience with end-user computing and managing end-user computing team
• Excellent application and IT infrastructure troubleshooting skills using various toolsets; Understanding of system architecture and technology is necessary.
• Experience working with multiple teams (business, IT application and infrastructure teams) for incident recovery and preventive measures.
• Planning and organisational skills for undertaking team leadership and BAU workload management.
• Strong knowledge of end-user computing systems and technologies like Microsoft O365, Active-Directory, email, including hardware and networking.
• Hands-on experience designing end-to-end end-user computing across Windows, macOS, mobile (iOS/Android) and VDI/Azure VDI.
• Strong experience with Intune, Autopilot, GPO to MDM modernization, Microsoft 365, Azure AD/Entra ID, Conditional Access, Windows 11 enterprise refinements.
• Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders.
• Strong and factual communication skills and able to manage situations/conflicts and influence others.
• Good analytical skills and a creative approach to problem solving and provide options and solutions.
• Ability to simplify complex challenges through creative architectures, automation, and novel integrations.
• Ability to design and implement of EUC solutions. Develop reference architectures, decision frameworks and blueprints for scalable deployments.
• Having Microsoft Azure Administrator, Solutions Architect Expert will be a plus.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.