Manager Customer Account Management

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

DKSH Management Ltd. in Malaysia seeks a Senior Key Account Manager for FMCG. You will manage sales, profitability and 5P in-store execution for assigned customers, aligning company, category and brand strategies to drive demand and profitable growth.

Close collaboration with cross-functional teams is required to develop local go-to-market strategies, negotiate terms, monitor KPIs, and build deep customer relationships to achieve business objectives.

Qualifications

• Degree in Sales, Marketing, or a related field.
• 3–5 years of key account management experience in FMCG.
• Strong understanding of market landscape and customers.
• Proficient Excel, Word, and PowerPoint.

Responsibilities

• Manage sales, profitability and 5P in-store execution for assigned customers.
• Develop local go-to-market strategies, sales strategies and customer strategies.
• Monitor KPI achievement and provide feedback on performance gaps and improvements.
• Negotiate terms to facilitate sales and achieve targeted margins.
• Collaborate with cross-functional teams to ensure execution.

Skills

Key account management

Negotiation

Customer relations

Sales strategy

Education

Degree in Sales/Marketing/related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

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Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 245959

About The Role

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

What You Will Deliver

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

What You Bring

• Degree in Sales, Marketing, or a related field
• Minimum 3 to 5 years of experience in a similar key account management role, preferably within the Fast Moving Consumer Goods (FMCG) industry
• Advanced knowledge and understanding of the industry, market landscape, competitors, and customers
• Sound selling skills with proven key account management experience in FMCG
• General understanding of supplier and customer relationship management, encompassing supply chain, field marketing, and branding
• Strong negotiation and communication skills with the ability to influence and build trust at seniorcustomer levels
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Fluency in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Account Management.

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